CUcjay User
@cjayuser
Customer service professional with strong leadership and communication skills.
United StatesWhat I'm looking for
I am a dedicated customer service professional with over five years of experience in the field. My journey has equipped me with robust skills in team building, leadership, and customer relations. I pride myself on my ability to foster strong connections with clients and colleagues alike, ensuring that every interaction is positive and productive.
Throughout my career, I have demonstrated my capability to make informed decisions that benefit the company. I believe in the importance of training and supporting my team, regularly checking in on their progress and boosting morale to enhance engagement and performance. My experience as a Customer Service Agent and Warehouse Clerk has honed my problem-solving skills and ability to manage multiple tasks efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Itel BPO / Intelcia
Apr 2021 - Jun 2023 (2 years 2 months)
Managed the billing process for customers, collaborating with sales and other departments to ensure accuracy and resolve issues. Maintained daily customer accounts, prepared and processed invoices, and investigated billing queries.
Warehouse Clerk
Ringtail Bottling Company Limited
Feb 2021 - Mar 2022 (1 year 1 month)
Maintained accurate inventory records, including receiving and inspecting incoming shipments. Organized and stored inventory efficiently, ensuring proper sanitization of package containers.
Education
Degrees, certifications, and relevant coursework
Distinction College
Principle of Business, Human & social Biology, Principle of Business
2020 - 2020
Grade: Three, Three
Achieved a grade of Three in both Human & Social Biology and Principle of Business. This academic background provides a foundation in biological and business principles.
City and guilds
Caribbean Secondary Education Certificate Stage 3, English Language, Maths
2019 - 2019
Grade: Merit, Pass
Completed studies in English Language and Mathematics, achieving a Merit in English Language and a Pass in Mathematics. This certification demonstrates foundational academic proficiency.
Clan Carthy High School
Elec Doc Prep & Mgt, English Language, Elec Doc Prep & Mgt
2019 - 2019
Grade: Three, Three
Obtained a grade of Three in English Language and Elec Doc Prep & Mgt. This education provided skills in language and electronic document preparation and management.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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