Mel leM
@mellem
Dedicated customer service representative with a focus on client satisfaction.
PhilippinesWhat I'm looking for
I am a dedicated customer service representative with over three years of experience in the field. My journey began at Parlance System Incorporated, where I honed my skills in assisting customers with product features, troubleshooting, and billing inquiries. I take pride in my ability to clearly communicate complex concepts, ensuring that customers leave with a complete understanding of their needs.
At TELUS International Philippines, I further developed my expertise by managing emergency calls and special billing requests. My goal has always been to provide exceptional service, contributing to the overall growth and satisfaction of the organization. I am eager to leverage my experience and knowledge in a progressive environment that values growth and development.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telus International Philippines Incorporated
Apr 2012 - Present (13 years 5 months)
Accessed and navigated directories, assisted with special billing requests, and handled emergency calls. Provided excellent customer service in a fast-paced environment.
Customer Service Representative
Parlance System Incorporated
Dec 2009 - Present (15 years 9 months)
Responded to questions and assisted customers with product features, installation, setup, troubleshooting, and hardware operations. Handled billing needs and accepted payments via credit card, while also marketing entertainment services and hardware systems.
Education
Degrees, certifications, and relevant coursework
University of Baguio
Bachelor of Science, Physical Therapy
1998 - 2003
Completed a comprehensive curriculum in physical therapy, focusing on rehabilitation techniques and patient care. Gained foundational knowledge in human anatomy, physiology, and therapeutic exercises.
University of Baguio Preparatory High School
High School Diploma, General Studies
1995 - 1998
Completed secondary education, preparing for tertiary studies. Focused on a broad range of subjects to build a strong academic foundation.
Baguio City National High School Annex
High School Diploma, General Studies
1994 - 1995
Undertook secondary education, developing core academic skills. Engaged in various subjects to broaden knowledge and prepare for future studies.
Doňa Aurora Elementary School
Elementary School Certificate, General Studies
1990 - 1994
Completed elementary education, building fundamental literacy and numeracy skills. Participated in various learning activities to develop a strong educational base.
Baguio College Foundation Elementary School
Elementary School Certificate, General Studies
1989 - 1990
Undertook elementary education, focusing on core subjects and foundational learning. Developed essential skills in reading, writing, and arithmetic.
Doňa Aurora Elementary School
Elementary School Certificate, General Studies
1988 - 1989
Began elementary education, acquiring basic academic and social skills. Engaged in early learning activities to build a foundation for future studies.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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