Open to opportunities

Melissa Vaughn

@melissavaughn1

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Detail-oriented data entry representative with strong medical office experience.

United States

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What I'm looking for

I am looking for a role that values strong organizational skills and offers opportunities for growth in the medical or administrative field.

I am a dedicated professional with a diverse background in data entry and medical office administration. My experience spans various roles, including my recent position as a Data Entry Representative at Cigna Group, where I honed my skills in accuracy and efficiency. Prior to that, I served as an Eligibility Senior Representative, further enhancing my understanding of insurance processes and customer service.

In addition to my corporate experience, I owned and successfully operated Melissa's Tropical Tanning Salon for several years, which taught me valuable lessons in business management and customer relations. My journey also includes working as a Medical Receptionist, where I developed strong communication and organizational skills, ensuring smooth operations in a busy medical environment.

Experience

Work history, roles, and key accomplishments

Contingent Labor-Data Entry Representative

Cigna Group

Jun 2024 - Dec 2024 (6 months)

Managed and processed data entry tasks for contingent labor, ensuring accuracy and efficiency. Supported various administrative functions within the contingent labor department.

Data Entry Administrative Support Microsoft Office Data Processing

Residential Dispatcher

Waste Connections

Jan 2023 - Aug 2024 (1 year 7 months)

Coordinated and dispatched residential waste collection routes, optimizing efficiency and service delivery. Managed communication between drivers and customers to resolve issues.

Logistics Customer Service Communication

Contingent Labor-Eligibility Senior Representative

Cigna Group

Sep 2023 - Mar 2024 (6 months)

Handled eligibility inquiries and managed senior-level representative tasks for contingent labor. Ensured compliance with company policies and procedures.

Customer Service Compliance Problem Solving Communication

Medical Receptionist

Diagnostic Clinic of Longview

Aug 2015 - Present (9 years 10 months)

Managed front desk operations, including scheduling appointments and handling patient inquiries. Maintained medical records and processed insurance verification.

Scheduling Insurance Verification HIPAA

Owner

Melissa's Tropical Tanning Salon

Nov 2001 - Present (23 years 7 months)

Owned and operated a successful tanning salon, overseeing all business operations from customer service to financial management. Successfully sold the business in 2009.

Business Management Customer Service Sales Financial Management