Jasmine Foley

Resolved member inquiries on benefits, eligibility, authorizations, and billing at first contact, improving care coordination and documentation accuracy. Entered and maintained member data across systems while adhering to HIPAA and performance goals.

Maintained confidential patient medical records and health record indexes, ensuring HIPAA compliance and improving data retrieval and accuracy across multiple software platforms. Supported admission/discharge processing to streamline record-keeping.

Managed inbound patient calls, facilitated appointment scheduling and confirmations, and coordinated communication among patients, providers, and regulatory bodies while maintaining confidentiality and accurate patient records.

Served as a primary front-desk contact, managed filing, inventory, mailing, and databases, and handled billing invoicing and customer inquiries to maintain efficient office operations.

Provided personal care and daily living assistance, monitored client health and vital signs, and documented progress to support client well-being and coordinate care with medical professionals.

Delivered personal care and ambulation assistance, monitored client status and participated in case reviews to inform service plans and ensure continuity of care.

Advised customers on products, processed transactions accurately, and handled payments to ensure a smooth sales experience and maintain transaction records.

Processed transactions, refunds, and credits while resolving customer inquiries and maintaining detailed records of interactions to support service improvements.

Managed phone and in-person orders, resolved service and billing complaints, and maintained accurate transaction records to ensure customer satisfaction.

Prepared invoices, reports, and presentation materials; conducted research and compiled data for executive use while managing meeting minutes and visitor screening.

Processed invoices and financial documents, managed phone communications, and prepared materials for presentations and board meetings to support organizational operations.

Processed payments, handled cash accurately, and resolved customer issues promptly to maintain service quality and transaction accuracy.

Assisted customers with product information and recommendations, processed transactions, and ensured accurate payment handling to support store sales goals.

Completed an Associate of Applied Science in Medical Office Management with coursework and training focused on medical office procedures and administrative support.

Completed a Certificate of Applied Science in Medical Billing and Coding with training in coding standards, ICD and CPT systems, and billing procedures.