Open to opportunities

Melissa Moore

@melissamoore1

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Fraud operations specialist with 10+ years’ experience in fraud investigation, compliance, and customer support.

United States

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What I'm looking for

I seek a role in fraud, risk, or compliance where I can leverage investigative skills, improve controls, mentor peers, and contribute to operational excellence.

I am a versatile fraud operations professional with over a decade of experience investigating and preventing financial crime while delivering high-quality customer support across banking, security, and aviation.

At Citibank I advanced from Fraud Specialist to Intermediate Associate Fraud Operations Analyst, detecting emerging fraud rings, analyzing loss data, and recommending controls that reduced regulatory and financial risk exposure.

I bring strong compliance and risk management skills, clear communication, and proactive problem-solving to drive customer satisfaction and operational success, and I am open to international relocation.

Experience

Work history, roles, and key accomplishments

Current

Intmd Assoc Fraud Ops Analyst

Current

Citibank

Jan 2023 - Present (2 years 10 months)

Review and confirm fraud alerts and escalated cases for CBOL wires and U.S. IPB clients, monitor unusual account activity, and develop diagnostic capabilities to predict and mitigate fraud losses.

Fraud Investigation Risk Analysis LexisNexis ThreatMetrix Data Analysis

Fraud Specialist

Citibank

Jan 2020 - Jan 2023 (3 years)

Investigated dispute claims for accuracy and potential fraud, detected and escalated emerging fraud rings, and partnered with policy teams to reduce regulatory and financial risk exposure.

Dispute Resolution Fraud Detection Compliance Escalation Management NICE Cyota Case Management Customer Experience

Customer Care / Tech Support

ADT Security

Jan 2018 - Jan 2020 (2 years)

Handled inbound billing and technical support calls for alarm systems, processed alarm resets and emergency notifications, and coordinated service appointments while resolving billing issues.

Technical Support Customer Service Dispatching Avaya Troubleshooting Scheduling Compliance Emergency Coordination

Receptionist

PuppySpot

Jan 2014 - Jan 2018 (4 years)

Answered and routed calls, assisted clients with inquiries, and maintained a safe, organized reception area to ensure excellent customer service.

Customer Service Routing Administrative Support Data Entry 50+ WPM Scheduling Communication

Cabin Services / Dispatching

Eulen America

Jan 2010 - Jan 2014 (4 years)

Supported airline dispatch by assessing weather and route data, performed aircraft cleaning and security searches, and ensured compliance with FAA and airline policies.

Dispatching Ground Operations Safety Compliance Scheduling