Jocelyn Riley
@jocelynriley
Analytical fraud prevention professional specializing in account fraud investigation and recovery.
United StatesWhat I'm looking for
I’m an analytical fraud prevention professional focused on detecting suspicious activity, investigating account fraud, and recovering financial losses. I bring strong communication and problem-solving skills, with an attention to detail that helps me investigate and act quickly on at-risk accounts.
In my Financial Crimes Analyst role, I fervently investigated and resolved check fraud and client impersonation claims by flagging accounts through research and evidence gathering. I produced evidence using video footage, mobile banking history, transaction monitoring, and ATM access, then helped recover fraudulently acquired funds through debit reversals, hold harmless agreements, account debits, and account closures.
Previously, as a Relationship Banker, I supported compliance and risk controls by initiating fraud disputes and filing CTRs and SARs under KYC, AML, BSA, and due diligence principles. I’m a proactive, quick learner eager to leverage my current skillset while gaining additional knowledge to contribute even more effectively in a new role.
Experience
Work history, roles, and key accomplishments
Investigated and resolved check fraud and client impersonation claims by researching and flagging at-risk accounts. Recovered fraudulently acquired funds using debit reversals, hold harmless agreements, account debits, and account closures, and recommended anti-fraud products to vulnerable account holders.
Relationship Banker
First National Bank
Dec 2020 - Nov 2022 (1 year 11 months)
Met monthly goals for personal and business account openings and processed transactions including wires, deposits, ACH payments, and account maintenance. Initiated fraud disputes and filed CTRs and SARs in accordance with KYC, AML, BSA, and due diligence principles, while balancing vault and supporting branch quarterly audits.
Ensured compliance with FAA regulations for cabin safety and used training to mitigate inflight threats and assist during medical emergencies. Teamed with the flight deck to alert law enforcement regarding unruly passengers and served as a primary point of contact for cabin crew, TSA, Customs, and airport/hotel staff.
Human Resources Receptionist
Air Serv Corporation
Apr 2010 - Sep 2013 (3 years 5 months)
Facilitated operations by handling phone and email communication and distributing employment applications while explaining hiring and onboarding steps. Initiated background screening, scheduled training, issued security badges, maintained employee records, and filed documents to support compliance.
Education
Degrees, certifications, and relevant coursework
Western Carolina University
Bachelor of Science, Criminal Justice
Earned a Bachelor of Science in Criminal Justice through the UNC Reverse Transfer Program, completed simultaneously with an associate degree.
Central Piedmont Community College
Associate of Arts, Liberal Arts
Earned an Associate of Arts in Liberal Arts through the UNC Reverse Transfer Program, completed simultaneously with a bachelor’s degree.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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