Open to opportunities

Melissa Mansfield

@melissamansfield

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Nurse and Implementation Specialist driving healthcare software adoption.

United States

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What I'm looking for

I seek a role combining clinical expertise and healthcare IT where I can lead software implementations, train staff, improve processes, and deliver client-focused results.

I am a registered nurse with extensive experience implementing healthcare software, managing client relationships, and delivering customer success and training to clinical teams. I combine clinical knowledge with technical configuration, data migration, and project coordination to ensure systems meet clinical workflows and regulatory requirements.

I have led implementations, configured templates and workflows, migrated patient data, and trained staff across multiple EHR platforms while maintaining strict confidentiality and attention to detail. I deliver client-focused solutions, identify process improvements, and support cross-functional teams to measure program metrics and improve care delivery.

Experience

Work history, roles, and key accomplishments

Population Health Coordinator

IntraCare

Feb 2024 - Aug 2024 (6 months)

Collaborated with IT teams to design and implement software systems for tracking program metrics and provided technical assistance, improving program monitoring and identifying process gaps for corrective actions.

Software Implementation Program Evaluation client support Data Reporting Technical assistance Project Planning

Implementation Specialist II

Inovalon

Mar 2021 - Jun 2023 (2 years 3 months)

Facilitated integration and adoption of medical software across healthcare facilities by installing, configuring, training staff, and assisting with data migrations while ensuring regulatory compliance and data integrity.

Software Configuration Data Migration Training Technical Troubleshooting

Intake Coordinator

Allstar Healthcare

Jan 2020 - Feb 2021 (1 year 1 month)

Managed intake of home health and hospice orders, audited nursing documentation for compliance, verified insurance authorizations, and coordinated communication among referring agencies and families.

Clinical Documentation Insurance Verification Patient Intake Authorization Billing Support Confidentiality Coordination Time Management

Remote Medical Scribe

3M / M*Modal

Jul 2018 - Jan 2020 (1 year 6 months)

Accurately documented patient encounters in EHRs, transcribed physician dictations, organized records and ensured up-to-date electronic documentation to support efficient patient care.

Medical Transcription EHR Clinical Data Entry Communication Attention To Detail Medical Terminology

Remote Customer Success Manager

Pier 1 Imports Corporate

Apr 2017 - Jan 2019 (1 year 9 months)

Provided customer support via phone, email and chat, resolved issues, mentored new employees, and generated reports on customer feedback to improve service and retention.

Customer Success Support Operations Mentoring CRM Reporting Communication Escalation Management

RN Case Manager

Vitas Innovative Hospice

Jan 2009 - Feb 2012 (3 years 1 month)

Provided end-of-life care including assessments, individualized care plans, symptom management, interdisciplinary coordination, patient/family education and advocacy for hospice patients.