tianna toro
@tiannatoro
Project Manager at Integrate / P360 who delivered multi-stage marketing programs for up to 25 concurrent client accounts.
United StatesWhat I'm looking for
At Integrate / P360, I managed end-to-end delivery of multi-stage marketing programs for up to 25 concurrent client accounts, including contracts as large as $200K. I delivered programs on time with little to no errors.
I partnered with clients, sales leaders, Marketing Managers, and internal teams to plan campaigns, address requests and escalations, and refine delivery practices. I also helped redesign new-hire onboarding and training, and trained new hires through shadowing and hands-on guidance.
At Locl.io, I manage incoming client requests and support tickets through resolution, coordinate with internal teams, and report on service metrics. I hold a PMP certification and a Google Project Management Certificate, and I'm seeking a remote project management role.
Experience
Work history, roles, and key accomplishments
Customer Enablement & Service Specialist
Locl.io
May 2026 - Present (5 months)
Manage and prioritize client requests and support tickets, coordinating with internal teams to ensure resolution. Build and distribute end-of-month reports, track service metrics, and recommend process improvements.
Senior Campaign Manager
Integrate / P360
Oct 2024 - Oct 2026 (2 years)
Managed end-to-end delivery of multi-stage marketing programs for up to 25 concurrent client accounts with contracts up to $200K. Served as primary client contact, trained new hires, and drove process improvements.
Campaign Manager
Integrate / P360
Aug 2022 - Oct 2024 (2 years 2 months)
Managed end-to-end delivery of multi-stage marketing programs for up to 25 concurrent client accounts with contracts up to $200K. Served as primary client contact and trained new hires.
Resolved product, order, and delivery inquiries by chat, email, and phone, offering alternatives for out-of-stock items and processing orders.
Telephone Interviewer
Davis Research LLC
May 2020 - Feb 2021 (9 months)
Conducted phone interviews and recorded accurate survey data.
Diagnosed and resolved software and hardware issues for customers.
Coordinated project schedules and status updates across multiple teams and states, ensuring work was routed to the right teams. Guided new hires through onboarding and tracked work using Salesforce and Excel.
Guided new hires through onboarding and answered product questions. Tracked work and reported progress using Salesforce, Excel, and daily spreadsheets.
Provided customer service support, handling inquiries and resolving issues. Tracked work and reported progress using Salesforce, Excel, and daily spreadsheets.
Home Delivery Agent, Furniture
Resolved product, order, and delivery inquiries by chat, email, and phone, offering alternatives for out-of-stock items and processing orders.
Customer Service Agent
Resolved product, order, and delivery inquiries by chat, email, and phone, offering alternatives for out-of-stock items and processing orders.
Education
Degrees, certifications, and relevant coursework
Project Management Institute
Project Management Professional (PMP), Project Management
Earned the Project Management Professional (PMP) certification.
Google Project Management Certificate, Project Management
Completed the Google Project Management Certificate.
High School
High School Diploma, General Studies
Earned a high school diploma.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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