At Grupo XCARET, I delivered personalized service to high-value guests, identifying their preferences and coordinating service arrangements across the guest experience.
At Royal Resorts, I coordinated group travel, including incentive programs, weddings, and room blocks. I worked with guests, suppliers, and internal departments to arrange accommodation, transportation, flights, tours, and additional services.
I also maintained customer records and reservation details using Salesforce and internal systems, and supported and coached a team of 10 sales representatives. Earlier, at Dreamport, I coordinated onboarding and training activities for international team members.
