At Celebrity Cruises, I managed escalated guest and travel-agent cases involving reservations, financial discrepancies, and compensation requests. I investigated complex concerns, coordinated with multiple departments, and used LegaSuite to document cases and track follow-up.
At Dells Escape Rooms, I supervised a team of eight and coordinated daily staffing, reservations, and customer-facing operations. Earlier, at Marriott International, I supported international guests and partners, handled high-volume interactions, and used Salesforce to document customer cases.
