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Monserrat Manzano

@monserratmanzano

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Operations and project coordinator with expertise in executive support.

Mexico

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What I'm looking for

I seek a dynamic role that fosters growth, collaboration, and strategic impact.

I am an experienced Operations and Project Coordinator with a strong background in executive support and project management. Currently, I coordinate forensic and consulting projects for U.S.-based clients at Sierra Forensic Group, ensuring on-time and high-quality delivery. My role involves overseeing U.S. tax documentation, budget tracking, and internal compliance, while also monitoring project performance metrics and producing executive KPI reports.

Previously, I served as a Project Manager and Executive Operations Lead at UNIR SunScout, where I directed administrative, HR, and sales teams to support daily operations and company goals. I developed performance dashboards to aid C-level strategic decisions and improved onboarding processes, significantly reducing time-to-hire by 30%. My experience also includes managing hotel operations as a Front Desk Supervisor at Hilton Playa del Carmen, where I optimized occupancy and reconciled accounts.

Experience

Work history, roles, and key accomplishments

Current

Operations & Project Coordinator | Executive Support to CEO

Current

Sierra Forensic Group

Nov 2023 - Present (1 year 7 months)

Coordinated forensic and consulting projects for U.S.-based clients, ensuring on-time and high-quality delivery. Oversaw U.S. tax documentation, budget tracking, and internal compliance, and monitored project performance metrics to produce executive KPI reports. Served as a liaison among CEO, staff, clients, and vendors to streamline communications.

Project Coordination KPIs Budgeting Client Relationship Management Vendor Management Quality Management

Project Manager & Executive Operations Lead

SunScout

Aug 2022 - Present (2 years 10 months)

Directed administrative, HR, and sales teams to support daily operations and company goals. Led invoicing, payment tracking, payroll, and recruitment activities. Developed performance dashboards to aid C-level strategic decisions and improved onboarding and hiring processes, reducing time-to-hire by 30%.

Project Management Recruitment Onboarding Performance Dashboards Payroll Team Leadership

Front Desk Supervisor

Hilton Playa del Carmen

May 2022 - Present (3 years 1 month)

Oversaw daily hotel operations as Manager on Duty (MOD), managing room inventory, reconciling accounts, and optimizing occupancy. Resolved customer issues, managed credit compliance, and liaised with vacation clubs to ensure service alignment.

Front Desk Supervision Account Reconciliation Customer Experience Conflict Resolution Quality Management

Project & Operations Management

Flyback

Jun 2019 - Present (6 years)

Managed project and operations aspects, ensuring smooth execution and delivery. Resolved customer issues and managed credit compliance. Liaised with vacation clubs to ensure service alignment and customer satisfaction.

Project Management Operations Management Client Relationship Management Quality Management Time Tracking

Front Desk Supervisor

Hard Rock Riviera Maya

Mar 2018 - Present (7 years 3 months)

Supervised a team of 50+, handled guest recovery, and coordinated group events. Maximized room allocation efficiency and ensured high levels of guest satisfaction.

Front Desk Supervision Team Leadership Guest Recovery Event Coordination Room Allocation Customer Experience Conflict Resolution

MOD / Front Desk Assistant Manager

Paradisus Playa del Carmen

Jan 2015 - Present (10 years 5 months)

Managed oversales situations, billing, payroll, and financial tracking. Ensured daily operations and service excellence. Handled various administrative tasks to support hotel functions.

Oversales Management Billing Payroll Conflict Resolution Customer Experience

Education

Degrees, certifications, and relevant coursework

UNIR

Master of Business Administration (MBA), Strategic Management

Currently pursuing a Master of Business Administration with a specialization in Strategic Management. Focusing on advanced business strategies, leadership, and organizational development.

Benemerita Universidad Autonoma de Puebla (BUAP)

Bachelor’s in Tourism Business Administration, Tourism Business Administration

Completed a comprehensive program in Tourism Business Administration, focusing on the management and operational aspects of the tourism industry. Gained foundational knowledge in business principles applied to tourism.