Monserrat Manzano
@monserratmanzano
Operations and project coordinator with expertise in executive support.
What I'm looking for
I am an experienced Operations and Project Coordinator with a strong background in executive support and project management. Currently, I coordinate forensic and consulting projects for U.S.-based clients at Sierra Forensic Group, ensuring on-time and high-quality delivery. My role involves overseeing U.S. tax documentation, budget tracking, and internal compliance, while also monitoring project performance metrics and producing executive KPI reports.
Previously, I served as a Project Manager and Executive Operations Lead at UNIR SunScout, where I directed administrative, HR, and sales teams to support daily operations and company goals. I developed performance dashboards to aid C-level strategic decisions and improved onboarding processes, significantly reducing time-to-hire by 30%. My experience also includes managing hotel operations as a Front Desk Supervisor at Hilton Playa del Carmen, where I optimized occupancy and reconciled accounts.
Experience
Work history, roles, and key accomplishments
Operations & Project Coordinator | Executive Support to CEO
Sierra Forensic Group
Nov 2023 - Present (1 year 7 months)
Coordinated forensic and consulting projects for U.S.-based clients, ensuring on-time and high-quality delivery. Oversaw U.S. tax documentation, budget tracking, and internal compliance, and monitored project performance metrics to produce executive KPI reports. Served as a liaison among CEO, staff, clients, and vendors to streamline communications.
Project Manager & Executive Operations Lead
SunScout
Aug 2022 - Present (2 years 10 months)
Directed administrative, HR, and sales teams to support daily operations and company goals. Led invoicing, payment tracking, payroll, and recruitment activities. Developed performance dashboards to aid C-level strategic decisions and improved onboarding and hiring processes, reducing time-to-hire by 30%.
Front Desk Supervisor
Hilton Playa del Carmen
May 2022 - Present (3 years 1 month)
Oversaw daily hotel operations as Manager on Duty (MOD), managing room inventory, reconciling accounts, and optimizing occupancy. Resolved customer issues, managed credit compliance, and liaised with vacation clubs to ensure service alignment.
Project & Operations Management
Flyback
Jun 2019 - Present (6 years)
Managed project and operations aspects, ensuring smooth execution and delivery. Resolved customer issues and managed credit compliance. Liaised with vacation clubs to ensure service alignment and customer satisfaction.
Front Desk Supervisor
Hard Rock Riviera Maya
Mar 2018 - Present (7 years 3 months)
Supervised a team of 50+, handled guest recovery, and coordinated group events. Maximized room allocation efficiency and ensured high levels of guest satisfaction.
MOD / Front Desk Assistant Manager
Paradisus Playa del Carmen
Jan 2015 - Present (10 years 5 months)
Managed oversales situations, billing, payroll, and financial tracking. Ensured daily operations and service excellence. Handled various administrative tasks to support hotel functions.
Education
Degrees, certifications, and relevant coursework
UNIR
Master of Business Administration (MBA), Strategic Management
Currently pursuing a Master of Business Administration with a specialization in Strategic Management. Focusing on advanced business strategies, leadership, and organizational development.
Benemerita Universidad Autonoma de Puebla (BUAP)
Bachelor’s in Tourism Business Administration, Tourism Business Administration
Completed a comprehensive program in Tourism Business Administration, focusing on the management and operational aspects of the tourism industry. Gained foundational knowledge in business principles applied to tourism.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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