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Led cross-functional teams and designed cloud-based automation solutions that cut operational delays by 30% and increased user engagement on a community platform by 30% within three months.

Led a team of six supporting Oracle UAT and Production environments, improved troubleshooting and documentation practices, and managed user access and data integrity to streamline resolution times and team productivity.

Managed AWS infrastructure and developed monitoring solutions in Python, achieving 50% faster deployments and 99.9% system uptime while improving issue detection by 30%.

Processed 300+ daily client requests and resolved 90% of technical system issues independently, trained new employees and reduced onboarding time by 25%.

Diagnosed and resolved complex network issues, implemented monitoring tools and troubleshooting procedures that improved uptime by 30% and reduced resolution times by 25%.

Customized WordPress themes/plugins and built SharePoint collaboration tools, improving customer satisfaction by 15% and productivity by 30% while reducing turnaround time by 20%.

Delivered SharePoint solutions and automated workflows with Power Automate, improving efficiency by 20% and reducing support queries by 25% through training and adoption initiatives.

Managed Active Directory and Office 365, resolved 95% of support tickets within SLA, created troubleshooting guides and reduced onboarding time for new engineers by 20%.

Completed a Diploma in Information Technology focused on practical IT support, systems development, and service desk competencies.