mapuleng gift
@mapulenggift
IT Support Lead and Technical Team Lead driving reliable, scalable enterprise IT operations.
South AfricaWhat I'm looking for
I’m a results-driven IT leader with 9+ years in IT operations, service desk management, cloud infrastructure, and systems development. I stabilize critical environments, lead technical teams, and transform underperforming systems into high-performing business assets.
My technical background spans Azure, AWS, Office 365, SQL/Oracle, Python, SharePoint, and automation tooling, and I hold a Diploma in Information Technology plus Microsoft certifications (MCSA, MCSE, MCP). I’ve delivered measurable improvements — faster deployments, higher uptime, reduced resolution times, and stronger user engagement.
I thrive on mentoring teams, documenting processes, and building scalable solutions that align IT with business goals. I’m aiming for leadership roles where I can scale operations, improve service delivery, and coach the next generation of engineers.
Experience
Work history, roles, and key accomplishments
IT Support Lead
Digitech Innovative Solutions
Aug 2024 - Present (1 year 10 months)
Led cross-functional teams and designed cloud-based automation solutions that cut operational delays by 30% and increased user engagement on a community platform by 30% within three months.
Support Analyst Technical Lead
29 Forward
May 2021 - Mar 2023 (1 year 10 months)
Led a team of six supporting Oracle UAT and Production environments, improved troubleshooting and documentation practices, and managed user access and data integrity to streamline resolution times and team productivity.
System Developer
Altron Bytes
Dec 2019 - Dec 2020 (1 year)
Managed AWS infrastructure and developed monitoring solutions in Python, achieving 50% faster deployments and 99.9% system uptime while improving issue detection by 30%.
Customer Service Assistant
Home Affairs
Sep 2018 - Oct 2019 (1 year 1 month)
Processed 300+ daily client requests and resolved 90% of technical system issues independently, trained new employees and reduced onboarding time by 25%.
System Support Analyst
EOH
May 2018 - Jun 2018 (1 month)
Diagnosed and resolved complex network issues, implemented monitoring tools and troubleshooting procedures that improved uptime by 30% and reduced resolution times by 25%.
SharePoint & WordPress Developer
Sompisi IT Solutions
Jun 2017 - Apr 2018 (10 months)
Customized WordPress themes/plugins and built SharePoint collaboration tools, improving customer satisfaction by 15% and productivity by 30% while reducing turnaround time by 20%.
SharePoint Developer
Isibani
Mar 2015 - Mar 2016 (1 year)
Delivered SharePoint solutions and automated workflows with Power Automate, improving efficiency by 20% and reducing support queries by 25% through training and adoption initiatives.
Support Engineer
ATTI
Feb 2014 - Feb 2015 (1 year)
Managed Active Directory and Office 365, resolved 95% of support tickets within SLA, created troubleshooting guides and reduced onboarding time for new engineers by 20%.
Education
Degrees, certifications, and relevant coursework
PC Training and Business College
Diploma in Information Technology, Information Technology
Completed a Diploma in Information Technology focused on practical IT support, systems development, and service desk competencies.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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