Open to opportunities

Melba Frazier

@melbafrazier

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Dynamic Training Specialist with a decade of leadership experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my training and leadership skills to foster employee growth and enhance customer satisfaction in a supportive company culture.

I'm a dedicated Training Specialist with over a decade of experience in employee development and customer service. My career has been marked by a commitment to designing impactful training programs that enhance employee skills and improve customer experiences. I have a proven track record of leadership, having successfully led teams and facilitated continuous education opportunities for all employees.

Throughout my career, I have been recognized for my strong leadership abilities and my focus on process improvement. At Love’s, I have designed and maintained training materials for new hires while also creating educational opportunities for existing staff. My efforts have earned me multiple awards, including the prestigious "Catch the Spirit" award for exemplary customer service.

In addition to my training expertise, I have a background in resource management, having served as a Resource Center Manager where I provided essential resources to families in need. My experience in customer service and team leadership has equipped me with the skills necessary to create positive experiences for both employees and customers alike.

Experience

Work history, roles, and key accomplishments

Current

Training Specialist

Current

Love's

Mar 2019 - Present (6 years 4 months)

Designed, created, and maintained training materials for all new hires. Created and facilitated continuous education opportunities for all employees.

Curriculum Design Facilitation Instructional Design Performance Improvement Adult Learning Principles

Retail Customer Service Team

William Sonoma

Oct 2015 - Mar 2019 (3 years 5 months)

Served as a customer service liaison between customers and stores, aiding in logistics and de-escalation of customer satisfaction issues. Provided specialized customer support for retail operations.

Customer Service Logistics Retail Operations Customer Satisfaction Problem Solving Communication Conflict Resolution

Resource Center Manager

Citizens Caring for Children

Mar 2010 - Mar 2012 (2 years)

Managed a resource center, servicing over 400 families by providing essential resources to children in the foster care system. Responsible for cataloging purchases and managing the budget for resource acquisition.

Resource Management Budget Management Inventory Management Community Outreach Supply Chain Data Entry Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Choctaw High School

High School Diploma, General Studies

Completed high school education at Choctaw High School. The curriculum provided foundational knowledge across various subjects, preparing for further academic or professional pursuits.