At CAP DIGISOFT SOL. SV, I provided customer service and support to clients, managed inquiries and follow-ups, and organized client records and documents. I also assisted with scheduling, reporting, and administrative tasks.
At Medicare Research Institute, I supported members enrolled in healthcare insurance plans with inquiries, retention concerns, and service requests. As a Member Care Coordinator, I assisted with follow-ups and service coordination while updating records and documenting interactions.
At Teleperformance, I supported customers by phone, email, and chat, resolved issues, processed payments, and explained phone plans and services. I hold an Associate Degree in Business Administration from El Camino Real College.
