At Liberator Medical Supply, I handle incoming calls from physicians and clients, route inquiries to the appropriate departments, and address client concerns.
I prepare weekly sales support reports and analyze data for trends and opportunities for improvement. I also prepare and review medical and legal documents, coordinating with other departments on file approvals.
At The Palace Renaissance and Royale, I assisted customers by phone, email, and live chat, handling an average of 50 inquiries per day with a 90% satisfaction rating. I maintained customer records and coordinated client authorizations and health insurance requirements.
El Salvador