Melanie Dawkins
@melaniedawkins
Experienced IT and data support specialist skilled in systems administration and data management.
What I'm looking for
I am an IT and Data Support Specialist with experience in systems administration, data management, and IT infrastructure maintenance. I have a proven track record troubleshooting hardware, software, and network issues, managing Microsoft 365 and account permissions, performing ETL into DBMS, and improving processes to enhance operational efficiency.
I combine technical know-how with strong communication and training abilities, having delivered user training, cross-trained new hires, and created knowledge bases and documentation. I prioritize security awareness, routinely monitor threats, and work collaboratively to meet service-level agreements and support high-volume operational environments.
Experience
Work history, roles, and key accomplishments
Coordinate patient services in a cardiology clinic handling over 250 daily visits, improving operational flow and patient satisfaction through cross-training and project work.
IT Support Technician
Aaron's Tech
May 2019 - Sep 2020 (1 year 4 months)
Diagnosed and resolved hardware, software, and network issues, managed user accounts and permissions, and maintained ticketing workflows to meet SLAs and reduce recurring incidents.
Computer Lab IT Assistant
Kennesaw State University
May 2017 - Oct 2018 (1 year 5 months)
Provided front-line technical support for students and staff, resolved lab hardware/software/connectivity issues, and monitored security threats to maintain system integrity.
Data Analyst
Leone Green & Assoc.
May 2017 - May 2018 (1 year)
Performed ETL into DBMS, corrected dataset errors to ensure reporting reliability, and developed knowledge bases and process documentation to support team continuity.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Business Administration, Information Systems
Bachelor of Business Administration with a major in Information Systems and a minor in Information Security and Assurance, completed in December 2018.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Melanie?
You can contact Melanie and 90k+ other talented remote workers on Himalayas.
Message MelanieFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
