Open to opportunities

Melanie Dawkins

@melaniedawkins

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Experienced IT and data support specialist skilled in systems administration and data management.

United States

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What I'm looking for

I seek a hands-on IT or data role where I can apply systems administration and ETL skills, contribute to process improvement, and grow in security and data analysis.

I am an IT and Data Support Specialist with experience in systems administration, data management, and IT infrastructure maintenance. I have a proven track record troubleshooting hardware, software, and network issues, managing Microsoft 365 and account permissions, performing ETL into DBMS, and improving processes to enhance operational efficiency.

I combine technical know-how with strong communication and training abilities, having delivered user training, cross-trained new hires, and created knowledge bases and documentation. I prioritize security awareness, routinely monitor threats, and work collaboratively to meet service-level agreements and support high-volume operational environments.

Experience

Work history, roles, and key accomplishments

Current

Patient Service Coordinator II

Current

Emory Healthcare

Sep 2023 - Present (2 years 4 months)

Coordinate patient services in a cardiology clinic handling over 250 daily visits, improving operational flow and patient satisfaction through cross-training and project work.

Patient Coordination Scheduling Customer Service Cross Training

IT Support Technician

Aaron's Tech

May 2019 - Sep 2020 (1 year 4 months)

Diagnosed and resolved hardware, software, and network issues, managed user accounts and permissions, and maintained ticketing workflows to meet SLAs and reduce recurring incidents.

Ticketing Systems

Computer Lab IT Assistant

Kennesaw State University

May 2017 - Oct 2018 (1 year 5 months)

Provided front-line technical support for students and staff, resolved lab hardware/software/connectivity issues, and monitored security threats to maintain system integrity.

Help Desk Support Troubleshooting Security Awareness User Training Documentation

Data Analyst

Leone Green & Assoc.

May 2017 - May 2018 (1 year)

Performed ETL into DBMS, corrected dataset errors to ensure reporting reliability, and developed knowledge bases and process documentation to support team continuity.

ETL DBMS Reporting Data Quality Assurance Documentation Process Improvement

Education

Degrees, certifications, and relevant coursework

Kennesaw State University

Bachelor of Business Administration, Information Systems

Bachelor of Business Administration with a major in Information Systems and a minor in Information Security and Assurance, completed in December 2018.