Open to opportunities

Pedro Lora Rivas

@pedrolorarivas

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Dynamic IT Support professional with a passion for data analysis.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my IT support skills while providing opportunities for growth in data analysis and technical troubleshooting.

I am a dynamic IT Support professional with 2 years of experience in delivering exceptional technical assistance and data analysis solutions. My expertise lies in building interactive dashboards using Power BI, where I leverage DAX and Power Query for insightful data transformations. I am committed to enhancing user experience through effective troubleshooting and support strategies.

In my previous roles, I have provided first-level support in Windows environments, efficiently resolving hardware and software issues while ensuring seamless onboarding for new employees. My experience includes managing support tickets, performing basic network troubleshooting, and assisting with workstation configuration and user access permissions. I thrive in collaborative environments and am dedicated to supporting business decision-making through data-driven insights.

Experience

Work history, roles, and key accomplishments

Help Desk Support & Data Analyst

3NL

Jul 2024 - May 2025 (10 months)

Built interactive dashboards and reports in Power BI to support business decision-making. Used DAX and Power Query for data modeling, transformations, and metric calculations. Cleaned and prepared datasets from Excel, Google Sheets, and internal sources for reporting.

Power BI DAX Power Query Microsoft Excel Google Sheets Help Desk Support Data Analysis Ticketing Systems Microsoft Office

IT Support

DR Trade

Jan 2023 - Oct 2023 (9 months)

Provided first-level IT support to internal users, resolving hardware, software, and connectivity issues in a Windows-based environment. Managed and tracked support tickets using internal ticketing systems, ensuring timely resolution and escalation when necessary.

IT Support Ticketing Systems User Onboarding Active Directory

Education

Degrees, certifications, and relevant coursework

Universidad Nacional Pedro Henriquez Ureña

Bachelor's Degree, Computer Engineering

Studied Computer Engineering at Universidad Nacional Pedro Henriquez Ureña. Gained comprehensive knowledge in various aspects of computer systems and software development.