Nqobile Ntombela
@nqobilentombela
Customer-focused receptionist and service desk professional.
South AfricaWhat I'm looking for
I'm a disciplined, service-oriented receptionist and service desk professional with experience in front-desk operations, reservations, and technical customer support. I have worked in hospitality and corporate environments where I handled switchboard duties, guest check-ins, bookings, and produced accurate records.
At Ecclesia Global I captured data, answered enquiries, and supported customers telephonically; in my current role I provide service desk support, handle inbound calls, resolve issues, and maintain call logs and reports. I consistently follow up to ensure problems are resolved and liaise with regional technicians for on-site assistance when needed.
I value integrity, attention to detail, and clear communication; I enjoy helping customers navigate online platforms, processing payments and authorizations, and contributing dependable administrative and technical support to teams.
Experience
Work history, roles, and key accomplishments
Service Desk (FNB Agent)
Stowe Holdings
Apr 2021 - Present (4 years 10 months)
Provided technical and customer support via inbound calls and email, assessed and resolved customer issues, maintained call logs and reports, and escalated incidents for on-site assistance.
Administrator
Ecclesia Global (Pty) Ltd
Jan 2019 - Mar 2021 (2 years 2 months)
Captured and managed data in Excel and Innovate system, handled inbound enquiries, scanning/filing and banking tasks, and maintained logs and reports to support operational efficiency.
Receptionist
Le Papillon Guest House
Sep 2017 - Dec 2018 (1 year 3 months)
Managed front-desk operations including switchboard, guest check-ins/room allocation and reservations, ensuring accurate booking records and timely email responses to improve guest service.
Education
Degrees, certifications, and relevant coursework
Inende High School
Matric, General
Completed Matric at Inende High School in 2010.
University of the Western Cape
Bachelor of Arts, Language and Communication Studies; Industrial Psychology; Anthropology
Pursued a Bachelor of Arts degree with majors in Language and Communication Studies and Industrial Psychology.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
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