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Meirian Juarbal

@meirianjuarbal

Customer Service Representative in travel and transportation support, handling lost-item cases and crew leave requests.

At Telus International Philippines, I handled lost-item reports, created cases, and coordinated with drivers and internal teams to locate and recover belongings. I also processed recovered-item cases and return arrangements with verification and documentation.

At IGT Solutions, I processed airline crew vacation leave requests and assisted with inquiries, changes, and cancellations. I updated leave records and coordinated with internal teams to support accurate scheduling.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

IGT Solutions

Jun 2025 - Feb 2026 (8 months)

Processed airline crew vacation leave requests, ensuring accurate and timely scheduling. Assisted crew members with leave inquiries, changes, and cancellations, providing prompt support.

Customer Service Scheduling Data Entry Documentation Coordination Communication Skills

Customer Service Representative

Telus International Philippines

Feb 2022 - Jan 2025 (2 years 11 months)

Handled lost-item reports and created cases, ensuring accurate documentation and timely resolution. Coordinated with drivers and internal teams to locate and recover lost belongings, improving case resolution.

Customer Service Data Entry Documentation Case Management Coordination Problem Solving Attention To Detail