Looking for a job

nieva grata

@nievagrata

I coordinate freight shipments, customer inquiries, documentation, and business development support across air and sea logistics.

Philippines

Message

What I'm looking for

I'm looking to transition into a Virtual Assistant role where I can apply my customer service, email coordination, organization, and administrative support experience.

At CNT Worldwide Express, I support customers throughout air and sea freight shipments, from quotations and bookings to cargo monitoring, documentation, and delivery follow-up.

I've also supported high-volume customer accounts at LBC Express Philippines, resolving carrier and customer concerns while maintaining organized communication and shipment records.

Experience

Work history, roles, and key accomplishments

Business Development (Customer Service Support)

CNT Worldwide Express Inc.

Jan 2021 - Aug 2026 (5 years 7 months)

Handled customer inquiries, monitored cargo movements, and coordinated with airlines, shipping lines, and agents. Prepared shipping documents and conducted telesales activities to secure business opportunities.

Customer Service Email Management Data Entry Microsoft Office Google Workspace Time Management Business Development Support Communication Skills Air Freight Sea Freight Shipping Documentation Telesales

Customer Service Support

LBC Express Philippines

Nov 2018 - Nov 2020 (2 years)

Managed customer accounts, handled high volume of inbound and outbound calls, and provided shipment quotes. Maintained relationships with carriers and resolved customer issues.

Customer Service Communication Skills Multitasking Problem Solving Shipment Quoting Account Management