Daren Sammy
@darensammy
Customer Support and Operations Manager with a focus on growth.
What I'm looking for
I am a dedicated professional with a strong background in customer support and operations management. Currently, I work for a Malaysian-based online casino company, where I have honed my skills in ensuring smooth operations and providing exceptional service to clients. My journey in this role has been marked by a rapid promotion to Assistant Manager within just six months, a testament to my commitment and ability to contribute to the company's growth.
With a Bachelor of Business Administration from National University, I possess a solid academic foundation that complements my practical experience. I am fluent in multiple languages, including Bangla, Hindi, and English, which allows me to communicate effectively with a diverse clientele. I am passionate about leveraging my skills to help organizations achieve their objectives while also seeking opportunities for personal and professional advancement.
Experience
Work history, roles, and key accomplishments
Customer Support and Operational Manager
Online Casino Company
Jan 2023 - Dec 2024 (1 year 11 months)
Served as a full-time Customer Support and Operational Manager for a Malaysian-based online casino company. Gained expertise in smooth operational procedures and customer support. Was promoted to Assistant Manager after 6 months.
Education
Degrees, certifications, and relevant coursework
Govt. BL College
Bachelor of Business Administration, Business Administration
Grade: 2.98 (Out of 4.00)
Completed a Bachelor of Business Administration program at Govt. BL College. Focused studies on core business principles, management theories, and administrative practices.
Milestone School and College
Higher Secondary School Certificate (H.S.C), Humanities
Grade: 4.67 (Out of 5.00)
Obtained the Higher Secondary School Certificate from Milestone School and College. Coursework concentrated on subjects within the Humanities group.
Milestone School and College
Secondary School Certificate (S.S.C), Humanities
Grade: 4.8 (Out of 5.00)
Received the Secondary School Certificate from Milestone School and College. Studied a curriculum focused on the Humanities discipline.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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