Meghan Drew
@meghandrew
Human Resources benefits professional specializing in compliant benefits administration and HRIS integration to improve employee experience.
United StatesWhat I'm looking for
I’m an HR professional with 5+ years of experience specializing in employee benefits management and compliance. I’ve managed benefits administration, supported employee needs through enrollment and questions, and ensured regulatory compliance across fast-paced, multi-team environments.
Across roles, I’ve improved accuracy and data integrity by auditing transmissions between ADP, Fidelity, and carriers, configuring codes in Fidelity API/PSW and ADP Benefit Plan Setup, and coordinating vendor and internal teams to implement new benefits structures. I also bring measurable service impact—reducing call wait times on Avaya by 10%—and ownership of annual open enrollment, including communications like SAR notices and benefits packets, along with 401(k) plan integration in Fidelity PSW.
Experience
Work history, roles, and key accomplishments
Built and maintained client relationships by proactively identifying needs and delivering high-quality service to support enrollment and retention. Presented group and one-on-one enrollment sessions and applied policy expertise across supplemental health, accident, disability, and life insurance products.
Human Resources Generalist
Apex Service Partners
Aug 2025 - Dec 2025 (4 months)
Performed recurring audits of data transmissions between ADP, Fidelity, and insurance carriers, resolving inconsistencies to maintain data integrity and improve employee satisfaction. Configured benefits codes in Fidelity and ADP, supported Fidelity PSW 401(k) onboarding for acquired employees, and led open-enrollment planning and communications including SAR notices and benefits packet distributi
Human Resources Coordinator
Xcel Energy
May 2024 - Dec 2024 (7 months)
Served as the first point of contact for employees, retirees, and spouses on HR questions, benefits, payroll, policies, and onboarding via phone, email, and chat. Reduced Avaya call wait times by 10% through process improvements and efficient inquiry handling while managing requests in ServiceNow and escalating complex issues for timely resolution.
Configured and maintained benefits plans in SuccessFactors (eligibility rules and contribution rates) and supported employees via Outlook, Teams, and phone, including troubleshooting Qualifying Life Events. Managed annual open enrollment communications, ensured compliance with ACA, FMLA, COBRA, and HIPAA, and maintained benefits inquiry tracking in Excel while using SAP, ServiceNow, SuccessFactors
Human Resources Generalist
Do & Co
Apr 2019 - Mar 2021 (1 year 11 months)
Onboarded new hires by completing background checks, verifying identity, and entering employee data into ADP. Supported accurate onboarding workflows to ensure HR records were properly created and maintained.
Education
Degrees, certifications, and relevant coursework
California State University, Fullerton
Bachelor of Arts, Psychology
2016 - 2018
Earned a B.A. in Psychology at California State University, Fullerton from 2016 to 2018.
Orange Coast College
Associate of Arts, Psychology
2014 - 2016
Earned an A.A. in Psychology at Orange Coast College from 2014 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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