Open to opportunities

Musa Conteh

@musaconteh

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Benefits professional focused on compliance, client service, and quality assurance.

United States

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What I'm looking for

I am seeking a client-centered benefits role with compliance focus, opportunities to improve processes, and a collaborative team culture where I can apply QA and analytical skills.

I am a results-oriented benefits professional with strong organizational and communication skills, proven across multi-state benefit administration and client-facing roles. I take proactive ownership of tasks and prioritize to deliver timely, accurate outcomes while working collaboratively with clients and colleagues.

At TriNet and ADP I resolved mid- to high-complexity benefits cases, managed enrollment and administration processes, supported compliance and regulatory requirements, and produced ad-hoc customer reports and data queries. I consistently improved processes through analysis, error resolution, vendor management, and Quality Assurance activities.

I bring experience with benefits platforms and tools (Salesforce, PeopleSoft, Alegeus), Lean Six Sigma training, and a commitment to high ethical standards and continuous improvement. I focus on delivering client-centered solutions, reducing errors, and ensuring accurate benefits processing.

Experience

Work history, roles, and key accomplishments

Current

Benefits Analyst

Current

TriNet

Nov 2022 - Present (3 years 9 months)

Manage mid-to-high complexity benefits cases, resolving customer inquiries via phone/chat/case and ensuring accurate benefits processing while supporting compliance and regulatory requirements.

Benefits Administration Compliance Data Analysis Case Management Reporting Customer Service ADP Salesforce

Benefits Specialist

ADP

Sep 2018 - Nov 2022 (4 years 2 months)

Owned client relationships for comprehensive benefits, managed annual enrollment and benefits administration, resolved carrier issues, and executed reconciliations to ensure accurate vendor invoicing and eligibility.

Audit Benefits Administration Enrollment Vendor Management Reconciliations COBRA Client Services

Flexible Compensation Coordinator

TriNet

Jun 2015 - Sep 2018 (3 years 3 months)

Administered flexible compensation programs (FSA/HSA), managed vendor relationships, processed enrollments/changes, and performed audits to identify and correct setup and transmission errors.

Vendor Management Enrollment Data Analysis Customer Support Audit

Product Distribution Specialist

TriNet

Jun 2011 - Jun 2015 (4 years)

Performed quality assurance on payrolls, managed payroll finalization and distribution, and maintained customer relationships by ensuring payroll accuracy and timely delivery.

Client Relations Payroll Processing Quality Assurance Data Verification Reporting

Adjudication Specialist

ChoicePoint

Aug 2008 - Jul 2010 (1 year 11 months)

Analyzed candidate background data, maintained detailed records and digital files, produced reconciliation reports, and managed data reconciliation projects for adjudication reviews.

Background Screening Reporting Records Management Data Analysis Quality Control

Customer Service Associate

LendingTree

Sep 2006 - Aug 2008 (1 year 11 months)

Advised customers on mortgage products and loan options, maintained a 90% conversion rate, matched customers with lenders/agents, and met strict daily and weekly quotas.

Customer Service Quota Management Communication Skills