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Musa ContehMC
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Musa Conteh

@musaconteh

Benefits professional focused on compliance, client service, and quality assurance.

United States
Message

What I'm looking for

I am seeking a client-centered benefits role with compliance focus, opportunities to improve processes, and a collaborative team culture where I can apply QA and analytical skills.

I am a results-oriented benefits professional with strong organizational and communication skills, proven across multi-state benefit administration and client-facing roles. I take proactive ownership of tasks and prioritize to deliver timely, accurate outcomes while working collaboratively with clients and colleagues.

At TriNet and ADP I resolved mid- to high-complexity benefits cases, managed enrollment and administration processes, supported compliance and regulatory requirements, and produced ad-hoc customer reports and data queries. I consistently improved processes through analysis, error resolution, vendor management, and Quality Assurance activities.

I bring experience with benefits platforms and tools (Salesforce, PeopleSoft, Alegeus), Lean Six Sigma training, and a commitment to high ethical standards and continuous improvement. I focus on delivering client-centered solutions, reducing errors, and ensuring accurate benefits processing.

Experience

Work history, roles, and key accomplishments

LendingTree logoLE

Customer Service Associate

Sep 2006 - Aug 2008 (1 year 11 months)

Advised customers on mortgage products and loan options, maintained a 90% conversion rate, matched customers with lenders/agents, and met strict daily and weekly quotas.

Education

Degrees, certifications, and relevant coursework

Musa hasn't added their education

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Tech stack

Software and tools used professionally

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Musa Conteh - Benefits Analyst - TriNet | Himalayas