Musa Conteh
@musaconteh
Benefits professional focused on compliance, client service, and quality assurance.
What I'm looking for
I am a results-oriented benefits professional with strong organizational and communication skills, proven across multi-state benefit administration and client-facing roles. I take proactive ownership of tasks and prioritize to deliver timely, accurate outcomes while working collaboratively with clients and colleagues.
At TriNet and ADP I resolved mid- to high-complexity benefits cases, managed enrollment and administration processes, supported compliance and regulatory requirements, and produced ad-hoc customer reports and data queries. I consistently improved processes through analysis, error resolution, vendor management, and Quality Assurance activities.
I bring experience with benefits platforms and tools (Salesforce, PeopleSoft, Alegeus), Lean Six Sigma training, and a commitment to high ethical standards and continuous improvement. I focus on delivering client-centered solutions, reducing errors, and ensuring accurate benefits processing.
Experience
Work history, roles, and key accomplishments
Manage mid-to-high complexity benefits cases, resolving customer inquiries via phone/chat/case and ensuring accurate benefits processing while supporting compliance and regulatory requirements.
Owned client relationships for comprehensive benefits, managed annual enrollment and benefits administration, resolved carrier issues, and executed reconciliations to ensure accurate vendor invoicing and eligibility.
Administered flexible compensation programs (FSA/HSA), managed vendor relationships, processed enrollments/changes, and performed audits to identify and correct setup and transmission errors.
Performed quality assurance on payrolls, managed payroll finalization and distribution, and maintained customer relationships by ensuring payroll accuracy and timely delivery.
Adjudication Specialist
ChoicePoint
Aug 2008 - Jul 2010 (1 year 11 months)
Analyzed candidate background data, maintained detailed records and digital files, produced reconciliation reports, and managed data reconciliation projects for adjudication reviews.
Advised customers on mortgage products and loan options, maintained a 90% conversion rate, matched customers with lenders/agents, and met strict daily and weekly quotas.
Education
Degrees, certifications, and relevant coursework
Musa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
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