Megha Grover

I’m a results-driven travel and customer service professional with 10+ years of experience in international processes, travel management, and fintech support. I deliver end-to-end solutions, combining issue resolution with a strong focus on customer satisfaction and operational efficiency.

At Expedia (U.S. Process), I delivered end-to-end travel solutions including flights, accommodations, and packages, while increasing sales through upselling travel packages. I handle high-volume calls, resolve booking issues with vendors, manage cancellations/refunds/rebooking, and maintain accurate booking and payment records—always ensuring SLA and compliance standards.

Previously at Accenture (Google Pay Process), I managed customer queries related to transactions and achieved 90% first-contact resolution. I also supported escalations and documentation, conducted peer training sessions, and met KPIs including CSAT and quality scores. Earlier roles included driving credit card sales and upgrades at FIS (American Express Process) and reducing response time by 20% while strengthening customer loyalty at InterGlobe Technologies through faster travel booking support and training materials.