Looking for a job

Megan Taylor

@megantaylor1

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I coordinate claims operations, system access, and healthcare support services.

United States

Message

What I'm looking for

I'm seeking a role where I can use my healthcare operations, claims, customer service, and administrative experience while contributing as a self-starter and team player with opportunities for career growth.

I coordinate claims operations and security access at Sedgwick Claims Management Services, handling examiner updates, claim adjustments, provider requests, payment allocations, and audit-related research.

Previously at Cigna, I resolved drug coverage and patient claims issues, verified medical and pharmacy benefits, and collaborated across departments to support timely referrals and reimbursable services.

My healthcare background also includes medical reception, call center support, phlebotomy, and teaching phlebotomy students while following OSHA and HIPAA regulations.

Experience

Work history, roles, and key accomplishments

Current

Operations Support Services Coordinator

Current

Sedgwick Claims Management Services Inc.

Aug 2022 - Present (4 years 2 months)

Completes examiner update reports, claim adjustments, provider requests, and operational expense check requests. Creates and maintains internal and external logins and security access for claim management systems.

Claims Management Security Access Data Research Internal Audit Customer Support Communication Skills Collaboration

Eligibility Representative

Cigna

Dec 2021 - Aug 2022 (8 months)

Facilitates cross-functional resolution of drug coverage issues and independently resolves basic patient claims issues. Performs medical and pharmacy benefit verification requiring complex decision skills.

Claims Processing Benefit Verification Medical Terminology Customer Service Problem Solving Collaboration

Medical Receptionist/Call Center Representative

Memphis Children Clinic

Aug 2020 - Dec 2021 (1 year 4 months)

Scheduled patients via telephone and performed a range of duties including gathering required information for appointments. Triaged patients over the phone and updated insurance and medical history.

Medical Reception Call Center Patient Scheduling Triage Insurance Verification Customer Service

Phlebotomy Technician Instructor

University of Arkansas

Aug 2019 - Aug 2020 (1 year)

Maintained a roster of active students, prepared daily lesson plans, and monitored grades and attendance. Advised students and provided lab instruction while following OSHA and HIPAA regulations.

Teaching Lesson Planning Student Advising Phlebotomy OSHA HIPAA

Phlebotomy Technician

Baptist Desoto Hospital

Jul 2019 - Aug 2020 (1 year 1 month)

Collected blood samples from patients, practiced proper patient identification, and labeled vials. Transported specimens to the laboratory and maintained infection control standards.

Phlebotomy Patient Identification Specimen Collection Infection Control Laboratory Procedures