Open to opportunities

Patricia Oliver

@patriciaoliver

Certified Medical Assistant and phlebotomist with 17+ years of customer service leadership, delivering patient-focused care and accuracy.

United States

Message

What I'm looking for

I’m looking for a fast-paced healthcare team where I can deliver accurate patient care, maintain strict HIPAA compliance, and streamline workflow with my clinical, EHR, and phlebotomy skills—while continuing to learn and evolve.

I’m a Certified Medical Assistant and phlebotomist who combines patient-focused clinical support with 17+ years of customer service leadership. I’m reliable, solutions-oriented, and at my best in fast-paced environments where I can contribute with minimal supervision.

In my current role, I assist during examinations and procedures, take vital signs, administer medications under direction, and perform basic laboratory tests by collecting specimens. I document accurately in electronic health record systems, schedule appointments, verify insurance coverage, and ensure strict HIPAA compliance while coordinating referrals and supporting front-desk workflows.

I’ve also supported high-volume blood services through donor registration, vitals, phlebotomy, and specimen labeling, while maintaining efficiency and safety using infection control and OSHA guidelines. I bring strong communication, mentoring, and training experience, and I hold CCMA with BLS/CPR/AED certifications.

Experience

Work history, roles, and key accomplishments

Current

Certified Medical Assistant/Phlebotomist

Current

Toney Family Health Center

Jan 2024 - Present (2 years 6 months)

Assists physicians and nurses with patient examinations, procedures, and treatments, including taking vital signs and performing basic lab testing. Maintains medical records in electronic health record systems and supports front-desk operations such as scheduling and patient check-in/out.

Patient Care Vital Signs Specimen Collection Phlebotomy Medical Record Systems Medical Records Medical Office Experience Medical Scheduling Insurance Verification HIPAA compliance Infection Control Inventory Management Referrals Customer Service

Certified Phlebotomist Technician

Huntsville Hospital Health System

Mar 2023 - Sep 2023 (6 months)

Performs phlebotomy and collects specimens for ordered tests, including urine sample collection and correct labeling. Verifies insurance, orders labs, and ensures patient identification and label accuracy.

Phlebotomy Specimen Collection Patient Identification Insurance Verification Accuracy Customer Service

Certified Medical Assistant/Phlebotomist

LifeSouth Community Blood Centers

Nov 2022 - Feb 2023 (3 months)

Registers donors, obtains vitals, and performs phlebotomy following SOPs. Recruits donors for blood drives, schedules future donor appointments, and travels to different blood drive locations.

Phlebotomy Vital Signs Specimen Collection Scheduling Customer Service Travel to Blood Drives

Custodian/Head Custodian

Phoenix Service Inc

Jul 2005 - Oct 2022 (17 years 3 months)

Maintains facility cleanliness by inspecting areas to ensure they are neat, clean, and organized while complying with department policies and procedures. Coaches and mentors staff on job duties and communicates with customers to resolve issues.

Inspections Customer Service