Keysha Bostic

Coordinate outgoing specialty care and diagnostic referrals, verify insurance eligibility, and support clinical staff with training on data system workflows.

Support educational continuity by following lesson plans and managing diverse student populations within the classroom.

Managed patient intake and greeting procedures, coordinated physician schedules, and supported HIPAA compliance by organizing confidential patient files.

Coordinated patient appointments for outpatient services, performed health insurance verification, and entered payments into the practice management system.

Supported facility safety by securing the perimeter of three buildings, monitoring alarm systems, and coordinating with emergency dispatchers.

Supported healthcare administration tasks including medical record filing, typing, and HIPAA-compliant document processing, and coordinated nursing schedules.

Supported client intake by interviewing individuals and verifying information against eligibility requirements, and improved customer retention through high-quality first call resolution.

Supported international clients by providing technical troubleshooting and resolving service inquiries, and managed high-volume inbound calls.

Supported clinical operations by performing routine venipuncture and patient intake procedures, and managed patient information data entry within the Care 360 database.

Supported patient care coordination by preparing patients for physician examinations and taking vital signs, and coordinated referral of abnormal lab results to physicians.

Pursuing a Bachelor of Science in Healthcare Administration, ongoing since September 2021.

Completed a Certificate in Phlebotomy in January 2014.

Earned an Associate degree in Medical Assistant from January 2004 to January 2005.