Latoya Alexander

Provided personalized daily living support to clients, ensuring safety, dignity, and enhanced quality of life in alignment with individual care plans. Identified changes in client health or behavior and proactively escalated concerns, contributing to improved care outcomes and reduced health risks.

Led critical support processes in blood product preparation, including unpacking blood coolers, segmenting and organizing blood bags for centrifugation. Ensured efficient workflow readiness and maintained compliance with safety protocols.

Led front desk operations, ensuring a professional first point of contact by managing visitor interactions, directing inquiries, and maintaining efficient phone communication protocols. Oversaw administrative functions, including scheduling high-level appointments and streamlining office support processes to enhance team productivity.

Assessed and approved Veterans Benefit Administration Orders Requests to determine the correct Disability Benefit Questionnaires to assign appropriate health conditions. Collaborated with internal departments to ensure orders met VA standards.

Supported physicians during clinical procedures and collected patient vitals and injections. Conducted administrative duties, including insurance verifications and coordinated patient scheduling.

Completed short-term clinical support assignments nationwide under high-demand conditions. Educated patients on care protocols, processed confidential records, and provided injections per physician orders.

Scheduled, rescheduled, and canceled appointments efficiently using healthcare scheduling systems. Maintained accurate call logs and documentation in compliance with HIPAA regulations.

Provided direct patient care and performed blood draws following strict identification procedures. Maintained precise patient records using the hospital’s EMR system.

Completed an Associate of Applied Science degree focusing on Medical Office Administration and Medical Assisting. Gained expertise in administrative support, patient scheduling, and clinical procedures.