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Breana Richardson

@breanarichardson

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Account-focused customer success leader driving retention and growth.

United States

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What I'm looking for

I seek a customer-success or operations role where I can manage regional accounts, improve processes, collaborate cross-functionally, and drive retention and scalable growth in regulated or fast-paced industries.

I am an account-focused operations and customer success professional with 9+ years of United States experience supporting complex, high-volume accounts across regulated and fast-paced environments. I have owned regional portfolio operations, managed end-to-end workflows using Salesforce and JDE, and collaborated cross-functionally with analytics, sales, and leadership to improve efficiency, retention, and growth.

I streamline transactional workflows for billing, shipping, and EDI requests, create process documentation and SOPs, and resolve escalations to close process gaps. I am highly adaptable, remote-ready, performance-driven, and interested in roles within medical devices, fashion, digital marketing, and consumer brands where operational excellence supports scale.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Representative

Current

Edwards Lifesciences

Apr 2023 - Present (2 years 8 months)

Owned operational support for a regional portfolio within a high-growth business unit, managing inventory allocation, consignment, transfers, credits, and returns in Salesforce and JDE to improve turnaround time and accuracy.

Salesforce Inventory Management EDI Cross Functional Collaboration Forecasting

Patient Access Representative

UCLA Health

Jan 2019 - Apr 2023 (4 years 3 months)

Managed high-volume client intake and account setup, verified coverage and financial details, and created process documentation that improved data accuracy and reduced onboarding errors.

Patient Scheduling Insurance Verification Cross Training Customer Service