Open to opportunities

Max Miller

@maxmiller

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Customer Success and Operations Specialist with over 6 years of experience.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills to enhance customer experiences and drive business growth.

I'm a Customer Success and Operations Specialist with over six years of experience dedicated to aligning business objectives with customer success strategies. My journey has been defined by a proven track record in managing client relationships, optimizing customer journeys, and leading cross-functional teams to drive client satisfaction and revenue growth. I am committed to delivering exceptional results through innovation, collaboration, and a customer-centric approach.

At MadeMarket, I manage a portfolio of over 50 clients, ensuring their success and retention through effective onboarding and ongoing support. My role involves collaborating with technical teams to resolve issues and enhance user experience. Previously, I spearheaded the operational execution of the Techstars Accelerator program, achieving high satisfaction scores and successfully managing extensive mentor engagements. My experience as a founding employee at ONRŪ allowed me to secure significant funding and drive customer success initiatives that resulted in substantial revenue growth.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

MadeMarket

Oct 2023 - Present (1 year 7 months)

Manage a portfolio of 50+ clients with a combined ARR of $1Million, overseeing training and bi-annual reviews to ensure client success. Collaborate with the Development Team to resolve technical issues and provide client support via phone and email.

Client Relationship Management Technical Support Data Migration Cross Functional Collaboration CRM Management Customer Retention Client Success

Manager, Customer Success + Operations

ONRŪ

Nov 2019 - Jan 2024 (4 years 2 months)

As a founding employee, managed brand and marketing strategies, driving client satisfaction and retention. Directed customer support and collaborated with cross-functional teams to optimize customer experience.

Brand Management Customer Success Account Management Cross Functional Collaboration Customer Support Sales Strategy Negotiation Product Development

Customer Success & Operations Specialist

Techstars

Oct 2023 - Oct 2023 (0 months)

Spearheaded the operational execution of the Techstars Accelerator program, managing a 5-month roadmap and ensuring program success. Engaged with startup founders and coordinated mentor engagement, achieving high satisfaction scores.

Program Management Client Engagement Budget Management Project Management Event Management Operational Management

Client Success Associate

Project FTBL

Jun 2016 - Jul 2017 (1 year 1 month)

Built and managed client relationships for a soccer app startup, supporting UX and product design. Designed executive presentations and managed outreach to establish partnerships.

Client Relationship Management UX Product Design Account Management Partnership Development Presentation Design

Education

Degrees, certifications, and relevant coursework

University of Bath

Bachelor of Science, Management

2014 - 2018

Grade: Graduated with Honors

Graduated with a Bachelor of Science in Management, focusing on various aspects of business management and operations. The program emphasized strategic thinking, leadership skills, and effective communication within organizational contexts.