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Megan Smith

@megansmith2

Director of Merchant Success at PAYMENT NERDS, managing 700+ merchant accounts representing $20 million from onboarding through retention.

United States

Message

At PAYMENT NERDS, I manage 700+ merchant accounts representing $20 million, overseeing the customer experience from onboarding through retention. I work with underwriting, risk, compliance, and sales teams to resolve complex account issues and improve processes.

At COPPER ROCK FINANCIAL, I managed a team of 8 application specialists and improved department procedures to simplify daily operations and training. Earlier, at T-MOBILE, I managed five sales associates and supported customers with device selection, account activations, upgrades, and billing and technical issues.

Experience

Work history, roles, and key accomplishments

Current

Director of Merchant Success

Current

Payment Nerds

Oct 2025 - Present (1 year 1 month)

Manage a portfolio of 700+ merchant accounts representing $20 million, overseeing customer experience from onboarding through retention. Handle escalated account issues and implement new partnerships to expand company services.

Portfolio Management Customer Relationship Management Process Improvement Partnership Development Escalation Management

Director of Applications

Copper Rock Financial

May 2022 - Oct 2025 (3 years 5 months)

Managed a team of 8 application specialists, overseeing hiring, training, performance evaluations, and daily operations. Improved department procedures and tracked metrics to guide coaching.

Team Leadership Process Improvement KPI Tracking Performance Management Training Cross Functional Collaboration

Retail Sales Manager

T-Mobile

Jul 2019 - May 2022 (2 years 10 months)

Managed five sales associates against individual and store targets. Trained new hires, ran performance reviews, and implemented improvement plans when needed.

Sales Management Team Leadership Training Performance Reviews Target achievement

Retail Sales Associate

T-Mobile

Guided customers in selecting devices, plans, and accessories based on needs and budget. Managed account activations and upgrades while resolving billing and technical issues.

Customer Service Sales Account Management problem resolution

Applications Manager

Copper Rock Financial

Reviewed workflows and recommended system changes to eliminate duplication. Served as go-to person for assigned applications and tested releases to identify errors.

Workflow Analysis System Testing Application Support Problem Solving