Angel Soler
@angelsoler
I am an Enterprise Account & Application Specialist with 13+ years of experience bridging technical execution, customer success, and business growth.
United StatesWhat I'm looking for
I am an Enterprise Account & Application Specialist with 13+ years of experience bridging technical execution, customer success, and business growth. Currently managing a 7-figure SaaS portfolio of 19 enterprise accounts at Teamwork Commerce, I maintain a 100% renewal rate by ensuring our cloud-based, mobile-first omnichannel retail management platform delivers maximum operational value.
My background spans technical application support, high-severity incident resolution, retail management, and strategic account growth. I excel at translating complex technical requirements into clear business solutions, building repeatable playbooks, and partnering cross-functionally with Product, Engineering, and Sales to drive revenue-critical outcomes.
Core Areas of Expertise:
Account & Customer Success: Portfolio Management, Renewal & Retention Strategy, Upsell/Expansion, High-Touch Client Relations
Technical & Platform Operations: Omnichannel Retail POS Systems, System Integrations, UAT/Testing, Incident Resolution
Leadership & Strategy: Team Coaching & Mentorship, Process Governance, Cross-Functional Alignment
Experience
Work history, roles, and key accomplishments
Application Specialist
Teamwork Commerce
Jun 2024 - Present (2 years 3 months)
Leads enterprise Customer Success initiatives across revenue-critical SaaS environments, managing a 7-figure portfolio of 19 enterprise accounts while maintaining 100% renewal performance. Drives end-to-end administration, deployment, and training for a cloud-based, mobile-first omnichannel retail management platform.
Education
Degrees, certifications, and relevant coursework
University of Arizona
Bachelor of Business Administration, Business Administration
2020 - 2023
Pursued a Bachelor of Business Administration degree at the University of Arizona from 2020 to 2023.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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