Brett Caruso
@brettcaruso
I grow client retention, adoption, and revenue across high-volume technology and customer-service operations.
United StatesWhat I'm looking for
At T-Mobile, I lead client success, sales, customer experience, and operations across two store-in-store locations managing an approximately $3M business portfolio.
I've delivered approximately 50% year-over-year sales growth while achieving customer satisfaction and retention performance in the top 10% of the market. I manage the full customer lifecycle, from needs discovery and onboarding through adoption, issue resolution, retention, and account expansion.
I use Salesforce CRM, Power BI, Excel, scorecards, and internal reporting to turn performance trends into targeted recommendations and quarterly business reviews. I also use AI tools daily for report analysis, coaching, and task prioritization.
As owner and operator of The Energy Spot, I opened and ran three locations generating approximately $1.35M in combined annual revenue. I led customer experience, marketing, vendor relationships, and a team of approximately 15 employees while building repeatable service standards.
Experience
Work history, roles, and key accomplishments
Leads client success, sales, and operations across two store-in-store locations, managing a $3M portfolio and delivering ~50% YoY growth. Uses Salesforce, Power BI, and AI tools for analytics, coaching, and process improvement.
Owner & Operator
The Energy Spot
Oct 2019 - Jul 2022 (2 years 9 months)
Founded and operated three business locations generating ~$1.35M in annual revenue, managing customer experience, marketing, staffing, and operations. Managed the full customer lifecycle and analyzed trends to improve loyalty and profitability.
Built progressive experience in technology sales, customer support, and account management, guiding customers through product decisions and resolving issues. Supported product launches and promotional initiatives while balancing revenue goals.
Education
Degrees, certifications, and relevant coursework
Capella University
Bachelor of Science, Psychology
Bachelor of Science in Psychology from Capella University, completed in March 2026.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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