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Erica Beck

@ericabeck

I have over 15 years of experience in payment processing, merchant operations, customer service, account management, underwriting & dispute resolution

United States

Message

At Fullbay, I drive GMV, revenue, and account growth through strategic account planning. I resolve complex payment, dispute, and chargeback issues and advise executive clients on payment operations and solutions.

At Procare Software, I managed end-to-end merchant underwriting and reviews aligned with AML/KYC, PCI, regulatory, and internal risk requirements. I also led onboarding and underwriting operations through coaching, training, workload management, and quality oversight.

Earlier, I supported Tuition Express merchants with payment, software, and account issues, including dispute and chargeback resolution. Across my operations roles, I analyzed processes and implemented improvements, and at Birkenstock I supported sales, customer service, and retail inventory needs.

Experience

Work history, roles, and key accomplishments

Current

Payment Operations Specialist

Current

Fullbay

Mar 2024 - Present (2 years 6 months)

Drive GMV, revenue, and account growth through strategic account planning. Resolve complex payment, dispute, and chargeback issues while advising executive clients on payment operations.

Payment Operations Dispute Management Chargebacks Account Management Strategic Planning Technical Troubleshooting Training Mentorship Cross Functional Collaboration Compliance

Lead Onboarding - Underwriting Specialist

Procare Software

Nov 2018 - Mar 2024 (5 years 4 months)

Managed end-to-end merchant underwriting, evaluating financial documentation and risk factors. Led onboarding and underwriting operations through coaching, training, and quality oversight.

Merchant Underwriting Risk Assessment AML KYC PCI Compliance Onboarding Team Leadership Escalation Management Document Management Training Workflow Management

Tuition Express Support Specialist

Procare Software

Nov 2018 - Feb 2021 (2 years 3 months)

Provided high-volume customer support while resolving complex payment, software, and account issues. Assisted merchants with the dispute and chargeback process.

Customer Support Payment Processing Dispute Resolution Chargebacks Technical Troubleshooting Account Management Prioritization Professionalism

Operations Specialist

Agency Services AON – National Flood Services

Jun 2017 - Jul 2018 (1 year 1 month)

Analyzed operational processes and performance data to identify inefficiencies and improvement opportunities. Recommended and implemented process enhancements to improve productivity.

Process Improvement Data Analysis Operational Efficiency Training Coaching Staff Support Performance Management

Office Manager

Jackson Street Wine Warehouse

May 2016 - Mar 2017 (10 months)

Managed daily office and warehouse operations, staff workflow, inventory, billing, and customer accounts. Streamlined wine-pallet pickup, delivery, and storage processes for winery clients.

Office Management Inventory Management Billing Account Administration Workflow Optimization Confidential Records Team Productivity

Inside Sales / Customer Service Representative

Birkenstock

Jan 2011 - Jan 2016 (5 years)

Managed high-volume sales transactions with accuracy and attention to detail. Provided customer service and technical support while resolving system and account issues.

Sales Customer Service Technical Support Account Resolution Relationship Building Inventory Management Attention To Detail