At Travelpass Group, I managed hotel reservations, modifications, and cancellations in a high-volume environment. I worked with hotel properties and internal teams to resolve reservation and rooms issues, escalating complex requests to protect the guest experience.
I supported guests before and during their stays, contributing to service recovery and guest satisfaction while keeping booking documentation and records accurate. My background includes hotel operations, rooms coordination, and guest services.
As a Family Assistant, I manage household calendars, appointments, transportation, and logistics, and track expenses against a set budget. I also have experience in administrative operations, invoice processing, vendor coordination, and customer service.
