Megan Franklin

Provided dedicated client support for a Human Resource health and welfare benefits administration platform, managing over 12 large enterprise clients and 36,000 employee accounts. Configured client benefits administration platforms, ensuring requirements were met for open enrollment and ongoing plan changes, while managing multiple competing priorities and project deadlines. Utilized JIRA, hrX Ass

Processed data for Defined Contribution plans with over 8 million participants, ensuring precision in documentation and transaction handling for various retirement-related forms. Enhanced process efficiency through research initiatives and quality assurance tests, identifying and correcting errors in reporting and documentation. Managed key reports, utilized TBA, CAPT, IBM, Jira, MoveIt, Tableau/A

Provided high-quality customer support on the Airbnb platform, guiding users through conflict resolution and safety protocols via phone and chat. Managed trust and safety concerns with a client-centered approach, ensuring timely communication and resolution.

Delivered exceptional customer service, ensuring high client satisfaction while managing reception tasks to support overall operations.

Operated a successful salon business, handling service delivery, customer relationships, and strategic marketing initiatives. Managed all aspects of the business, from client consultations to financial oversight.

Studied operations management and analysis, gaining expertise in optimizing processes and strategic decision-making. Developed analytical skills applicable to business operations and project management.

Completed coursework in business administration and accounting, building foundational knowledge in financial principles and business operations. Developed skills in managing business processes and financial record-keeping.