Monica Mattimore

Supported the sales team daily, assisting with finalist presentations and processing PBM proposals for brokers. Processed notice of sales documents with the legal team and utilized Salesforce for reporting and data analysis.

Provided daily support to the sales function, minimizing administrative work for producers by analyzing sales data and communicating plan changes. Managed operational logistics for sales meetings and activities, and processed small business quotes and implementations.

Led the HR Benefits team, overseeing open enrollment planning, processing weekly benefit payroll, and managing benefits invoicing and reconciliation. Handled benefits enrollment for over 20,000 field staff and managed unemployment cases.

Assisted employees with benefits, processed unemployment claims across 50 states, and attended unemployment hearings. Trained new employees on insurance and unemployment benefits, and processed paid sick leave and subpoenas.

Assisted customers by providing information, resolving complaints, and processing merchandise returns and exchanges. Issued receipts, refunds, and credits, and answered customer questions regarding procedures and policies.

Completed a Bachelor of Science in Human Resources Management, gaining comprehensive knowledge in HR principles and practices. Developed skills in managing human capital, employee relations, and organizational development.

Obtained a High School Diploma, completing foundational studies across various subjects. Developed essential academic and life skills.