Monica Mattimore
@monicamattimore
Sales Operations Specialist with expertise in data analysis and team support.
What I'm looking for
I am a dedicated Sales Operations Specialist with extensive experience in supporting sales teams and optimizing operational processes. Currently, I work at Liviniti, where I provide daily support to the sales team, ensuring they have the necessary tools and information to succeed. My role involves analyzing data using Salesforce, creating impactful presentations in PowerPoint, and processing essential sales documents in collaboration with the legal team.
Previously, I served as a Sales Operations Specialist at United Health Care, where I minimized administrative burdens for producers by analyzing sales data and managing operational logistics for sales meetings. My proactive approach led to the creation of a comprehensive cheat sheet that streamlined information sharing during a significant merger. I have also held roles in human resources, where I honed my skills in benefits administration and employee support, demonstrating my versatility and commitment to excellence.
Experience
Work history, roles, and key accomplishments
Sales Operations Specialist
Liviniti
Apr 2025 - Present (3 months)
Supported the sales team daily, assisting with finalist presentations and processing PBM proposals for brokers. Processed notice of sales documents with the legal team and utilized Salesforce for reporting and data analysis.
Sales Operations Specialist
United Healthcare
Mar 2022 - Apr 2025 (3 years 1 month)
Provided daily support to the sales function, minimizing administrative work for producers by analyzing sales data and communicating plan changes. Managed operational logistics for sales meetings and activities, and processed small business quotes and implementations.
Human Resources Benefits Specialist
Trillium Staffing Solutions
Jan 2022 - Mar 2022 (2 months)
Led the HR Benefits team, overseeing open enrollment planning, processing weekly benefit payroll, and managing benefits invoicing and reconciliation. Handled benefits enrollment for over 20,000 field staff and managed unemployment cases.
Human Resources Benefits Assistant
Trillium Staffing Solutions
Jan 2017 - Dec 2021 (4 years 11 months)
Assisted employees with benefits, processed unemployment claims across 50 states, and attended unemployment hearings. Trained new employees on insurance and unemployment benefits, and processed paid sick leave and subpoenas.
Customer Service Associate
Kohls
Nov 2013 - Present (11 years 8 months)
Assisted customers by providing information, resolving complaints, and processing merchandise returns and exchanges. Issued receipts, refunds, and credits, and answered customer questions regarding procedures and policies.
Education
Degrees, certifications, and relevant coursework
Southern New Hampshire University
Bachelors of Science, Human Resources Management
Completed a Bachelor of Science in Human Resources Management, gaining comprehensive knowledge in HR principles and practices. Developed skills in managing human capital, employee relations, and organizational development.
Plainwell High School
High School Diploma
Obtained a High School Diploma, completing foundational studies across various subjects. Developed essential academic and life skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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