Open to opportunities

Laura Miolen

@lauramiolen

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Experienced Benefits Analyst with a passion for data-driven decision making.

United States

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What I'm looking for

I am looking for a role that values data-driven decision making and offers opportunities for professional growth.

I am an analytical and results-driven Benefits Analyst with over 10 years of experience in employee benefits administration, vendor management, and compliance reporting. My strong communication skills and commitment to integrity and teamwork have allowed me to build lasting relationships and drive successful wellness programs. I have a proven ability to analyze data to inform strategic benefit decisions, ensuring that organizations can provide the best possible support to their employees.

In my most recent role as a Senior Benefits Analyst at Shaw Industries, I conducted in-depth analyses of healthcare trends using data warehouse tools and vendor reports. I coordinated federal reporting initiatives and led the administration of our corporate wellness incentive program. My previous experience as an Operations Manager in Accounting and a Customer Service Manager has equipped me with a diverse skill set, including financial modeling and leadership, which I leverage to enhance departmental efficiency and service quality.

Experience

Work history, roles, and key accomplishments

Current

Sr. Benefits Analyst

Current

Shaw Industries

Apr 2015 - Present (10 years 1 month)

Conducted in-depth analysis of health care trends using data warehouse tools, vendor reports, and industry research. Coordinated and filed federal reporting initiatives, such as Forms 1094/5-C, Form 5500, and PCORI. Led administration of the corporate wellness incentive program and supported annual open enrollment planning and communications.

Benefits Administration Data Analysis Compliance Management Workday Vendor Management

Operations Manager - Accounting

Assemblers, Inc

Jan 2012 - Apr 2015 (3 years 3 months)

Supervised Payroll, Accounts Receivable, Accounts Payable, and Invoicing teams, directing all financial reporting functions for the company. Provided data-driven insights for sales and compensation strategy, and implemented process improvements that increased departmental efficiency.

Financial Reporting Accounts Payable Accounts Receivable Payroll Process Improvement Data Analysis Leadership

Customer Service Manager

Care 1st Med. Solutions

Mar 2009 - Dec 2011 (2 years 9 months)

Managed a call center team of 8–10 representatives, monitoring call metrics and performance reports to improve service quality. Conducted training and performance evaluations to ensure team success and high customer satisfaction.

Customer Service Team Leadership Performance Monitoring Training Communication

Education

Degrees, certifications, and relevant coursework

WGU Tennessee

Master of Business Administration, Business Administration

Completed a Master of Business Administration (MBA) program. Gained advanced knowledge in business management, strategic planning, and financial analysis.

University of Tennessee

Bachelor of Science, Marketing

Obtained a Bachelor of Science degree with a focus on Marketing. Developed strong foundational knowledge in marketing principles, consumer behavior, and market analysis.