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Katy Nadeau

@katynadeau

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I manage customer accounts, orders, supply chains, and client relationships.

United States

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At Momentive Performance Materials, I support customers and distribution partners throughout the Order-to-Cash process, managing SAP SD orders, claims, returns, and follow-up across supply-chain teams.

I've coordinated customer accounts, inventory, purchase orders, domestic and international shipments, and delivery schedules at Stephen Gould Corporation. I also supervised and mentored a six-person customer service team at Crown Products while improving workflow accuracy and service consistency.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Service Representative

Current

Momentive Performance Materials

Aug 2026 - Present (1 month)

Serve as primary contact for customer support activities, managing Order-to-Cash processes and non-conformance claims using SAP SD. Coordinate complaint resolution across multiple departments and support audits and cross-functional projects.

SAP SD Order Management Customer Service Complaint Resolution Data Analysis Cross Functional Collaboration EDI Export Orders

Client Management Specialist

Stephen Gould Corporation

Sep 2021 - Jul 2026 (4 years 10 months)

Managed customer accounts by coordinating purchase orders, inventory, shipments, and delivery schedules. Served as liaison between customers, suppliers, and internal teams, resolving operational issues and ensuring accurate order fulfillment.

ERP Order Management Inventory Management Supply Chain Coordination Customer Relationship Management Problem Solving Reporting Invoicing

Customer Service Supervisor

Crown Products

Jan 2017 - Jun 2021 (4 years 5 months)

Supervised and mentored a team of six representatives, coordinating workflows and project schedules. Partnered with operations, logistics, and sales teams to manage order fulfillment and resolve escalated customer issues.

Supervision Team Leadership Order Management Customer Service Training Coaching Operations Coordination

Customer Service Representative

Crown Products

Oct 2014 - Jan 2017 (2 years 3 months)

Processed customer orders and quotes, ensuring accuracy and pricing compliance. Maintained detailed documentation and supported sales and operations teams with account coordination.

Order Processing Customer Service Documentation Account Management Sales Support

Customer Service Representative

Pure Spa Direct / Pretty Like Me, Inc.

May 2012 - Oct 2014 (2 years 5 months)

Assisted clients with order placement, product inquiries, and vendor coordination. Generated quotes and managed multiple order requests while meeting strict deadlines.

Microsoft Word Excel Outlook Order Management Customer Service Vendor coordination