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Wajeeha Shahbaz

@wajeehashahbaz

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Proactive project manager with expertise in team leadership and problem-solving.

United Kingdom

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What I'm looking for

I am seeking a role that allows me to leverage my project management skills while fostering team collaboration and driving successful outcomes.

I am a proactive professional with a strong background in project management and team leadership. My experience as a First Line Manager at Sainsbury’s Local has equipped me with the skills to motivate teams, resolve customer complaints, and ensure smooth store operations. I take pride in my ability to assess risks and respond to challenges effectively, which has led to improved workplace safety and customer satisfaction.

Throughout my career, I have demonstrated a commitment to optimizing workflow and implementing best practices. My role as a Supervisor at Gelato (Amorino UK) Limited allowed me to enhance team productivity through effective planning and communication. I believe in building strong relationships with stakeholders and fostering a collaborative environment that drives successful project outcomes.

Experience

Work history, roles, and key accomplishments

Current

First Line Manager

Current

Salisbury's Local

Feb 2022 - Present (3 years 4 months)

Achieved KPIs through team motivation and incentivization. Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction. Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.

Team Leadership Customer Service Risk Assessment Inventory Management Operational Management Problem Solving Communication KPIs

Supervisor

Gelato (Amorino UK) Limited

Jul 2021 - Feb 2022 (7 months)

Increased team productivity through effective staff planning, coordination, and task delegation. Managed daily planning of workplace operations, clearly communicating targets to staff. Built customer retention and satisfaction by delivering top-quality service.

Productivity Task Delegation Operational Management Customer Retention Quality Control Document Management Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

BPP University

Master of Science, Management With Project Management

Grade: Merit

Completed a Master of Science degree with a specialization in Project Management. Achieved a Merit classification, demonstrating strong academic performance in the field.

University of The West of Scotland

Master of Business Administration, New Ventures And Leading With Change

Grade: Merit

Pursued a Master of Business Administration focusing on New Ventures and Leading With Change. Successfully attained a Merit classification, indicating a solid understanding of business and leadership principles.