Open to opportunities

mechie paz lacsican

@mechiepazlacsican

I coordinate roadside assistance and resolve customer issues across dispatch, insurance, refunds, and technical support.

Canada

Message

What I'm looking for

I'm looking for a customer service, dispatch, or support role where I can resolve customer concerns, coordinate services, learn new systems, and contribute to a high-performing team.

I've supported customers at Agero Roadside Assistance and Amazon, resolving urgent roadside requests, order concerns, account issues, returns, exchanges, and refunds. At Agero, I coordinate towing, locksmith, fuel delivery, and roadside technician services while verifying insurance coverage and keeping customers informed.

With over five years in customer service, dispatch operations, and technical support, I bring calm problem-solving, active listening, accurate documentation, and clear communication to fast-paced customer interactions. I'm fluent in English and Filipino and committed to creating a positive customer experience.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Unknown Company

Delivered customer service through phone, email, and online support, handling account inquiries, billing questions, and product information. Processed refunds and resolved complaints while maintaining positive customer experience.

Customer Service Problem Solving Data Entry Conflict Resolution

Dispatcher / Customer Service Representative

Agero Roadside Assistance

Responded to inbound calls for emergency roadside assistance, coordinated with service providers, and verified benefits through insurance providers. Maintained communication with customers and documented interactions accurately.

Customer Service Dispatch Roadside Assistance Insurance Verification Problem Solving Data Entry

Customer Support Associate

Amazon

Assisted customers with order inquiries, shipping concerns, account issues, returns, exchanges, and refunds. Investigated concerns and provided timely solutions while following company policies.

Customer Service Order Management Returns Refunds Problem Solving