Massood Khatiz
@massoodkhatiz
Bilingual customer service professional with 10+ years handling high-volume support.
CanadaWhat I'm looking for
I am a bilingual (English/French) customer service professional with over 10 years of experience delivering telephone, email, and live chat support across retail and emergency services settings.
I consistently handle 50–60+ inquiries daily, resolve customer issues quickly, and process orders, returns and exchanges with accuracy while maintaining a positive, client-focused attitude.
I have experience coordinating with emergency responders, reading maps and dispatching to correct response locations, and collaborating with cross-functional teams to identify trends and improve service.
I am highly motivated, a quick learner, quality-oriented, comfortable working independently or in teams, and proficient with Microsoft Word, Excel, Outlook, PowerPoint and common internet applications.
Experience
Work history, roles, and key accomplishments
CTBilingual Customer Service Rep
Canadian Tire
Jun 2023 - Present (2 years 7 months)
Handled an average of 60 phone, email and live-chat inquiries daily, processing orders, returns and exchanges accurately and improving first-contact resolution through clear, bilingual customer communications.
COProvided calm, bilingual assistance in high-stress emergency calls, coordinated with law enforcement and medical personnel, and prioritized and dispatched multiple incidents accurately.
Bilingual Customer Service Rep
Arjo Canada
Nov 2019 - Nov 2022 (3 years)
Responded to customer inquiries, verified orders for pricing/terms, sent acknowledgements within one day, and identified feedback trends to resolve service issues and improve processes.
Education
Degrees, certifications, and relevant coursework
YUYork University
Bachelor of Political Science, Political Science
Completed a Bachelor of Political Science with coursework focused on politics and public policy.
CBCollège Boréal
Diploma, Community Worker
Completed a Bilingual Community Worker diploma with training in bilingual community support services.
École secondaire Étienne-Brûlé
High School Diploma, Secondary Education
Earned a high school diploma from École secondaire Étienne-Brûlé.
Availability
Location
CanadaAuthorized to work in
Job categories
Interested in hiring Massood?
You can contact Massood and 90k+ other talented remote workers on Himalayas.
Message MassoodFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
