Jason gallacher
@jasongallacher
Customer service representative at Sykes Assistance Services who routed roadside calls and supported up to 28 clients.
CanadaWhat I'm looking for
At Sykes Assistance Services, I handled customer service work for Toyota Roadside, Business Support Services, Daimler-Chrysler Recall Services, and Citibank.
For Toyota Roadside, I assigned and monitored tow, battery, and light service requests, routing calls to nearby contractors while considering ETA and cost. I also coached and mentored a team of five.
In Business Support Services, I supported up to 28 clients with claims reports, benefit requests, and information enquiries. I wrote and produced e-forms to replace a manual paper system, and successfully piloted the agent at home program.
My other experience includes resolving customer issues related to automobile safety recalls and verifying credit card sales. I’m proficient in Windows, Microsoft Office, VOIP software, and Adobe Suite.
Experience
Work history, roles, and key accomplishments
Customer Assistance Representative
Sykes Assistance Services
Jan 2008 - Jan 2010 (2 years)
Manually assigned and routed tow and light service requests to contractors, ensuring cost effectiveness and ETA compliance. Coached and mentored a team of five to improve metrics and customer satisfaction.
Customer Service Representative
Sykes Assistance Services
Jul 2005 - Jan 2008 (2 years 6 months)
Supported up to 28 clients simultaneously, managing claims reports and benefit requests. Piloted the agent at home program and designed e-forms to replace manual paper systems.
Credit Card Sales Verification
Citibank
Jan 2000 - Mar 2003 (3 years 2 months)
Verified outbound credit card sales by ensuring customers understood and agreed to terms and conditions. Updated customer contact and credit information in a database and built rapport while finalizing applications.
Education
Degrees, certifications, and relevant coursework
H.B. Beal Secondary School
Ontario Secondary School Diploma, Automotive and Skilled Trades
Grade: Honours
Completed OSSD with honours, excelling in automotive and skilled trades studies.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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