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McMedia User

@mcmediauser

Sports Trader Analyst with strong problem-solving and communication skills.

Zimbabwe
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What I'm looking for

I am looking for a dynamic role that challenges my analytical skills and allows for career growth.

As a dedicated Sports Trader Analyst with over two years of experience in customer service and sports trading, I have honed my skills in communication, problem-solving, and adaptability. My journey began as a call center agent, where I developed a strong foundation in customer interactions, handling complaints, and providing product information. This role taught me the importance of maintaining records and adhering to regulations, which I carry into my current position.

At Cloversense, I monitor matches and ensure system stability while resolving issues efficiently. My ability to analyze data and meet targets has been crucial in my role as a Sports Trading Analyst. I thrive in fast-paced environments and am always eager to learn new software and tools to enhance my performance. My educational background in Financial Customer Service from Rizal Technological University complements my practical experience, allowing me to provide valuable insights and support in my field.

Experience

Work history, roles, and key accomplishments

VS
Current

Sportsbook Trading Analyst

Vantage Management Solutions

Jan 2024 - Present (1 year 7 months)

Monitored sports matches and system stability, verifying game information and data. Resolved issues and consistently met targets while adhering to all regulations.

CL

Sports Trading Analyst

Cloversense

Jan 2022 - Dec 2024 (2 years 11 months)

Monitored sports matches and system stability, ensuring accurate data and information for games. Resolved issues and met targets while adhering to industry regulations.

TE

Financial Customer Service Representative

Teleperformance

Jan 2022 - Dec 2022 (11 months)

Addressed customer questions and resolved issues for financial service clients. Processed transactions and provided advice while promoting products and maintaining records.

AL

Customer Representative

Alorica

Jan 2020 - Dec 2022 (2 years 11 months)

Provided customer support for TNT and Fast Food clients, handling inquiries and resolving issues. Documented customer interactions and resolutions, demonstrating strong multitasking abilities.

Education

Degrees, certifications, and relevant coursework

RU

Rizal Technological University

Bachelor of Science in Business Administration, Marketing Management

2016 - 2020

Studied the principles of marketing management, including consumer behavior, market research, and strategic marketing. Gained knowledge in business operations and customer service.

Tech stack

Software and tools used professionally

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McMedia User - Sportsbook Trading Analyst - Vantage Management Solutions | Himalayas