Open to opportunities

Rachel Dick

@racheldick

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Customer-focused BPO specialist delivering high-conversion sales and support.

Zimbabwe

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What I'm looking for

I am seeking a customer-facing role in a collaborative BPO or call center where I can drive conversions, maintain high customer satisfaction, and grow into greater responsibilities.

I am a Business Process Outsourcing professional with hands-on experience in high-volume customer service, telemarketing, and sales, delivering consistent targets and strong customer satisfaction.

I excel in oral, written and digital communication, data entry while on calls, and adhering to company scripts and policies with 100% punctuality.

My background includes inbound/outbound support for international (American) clients, administering work orders, call transfers, and follow-ups, alongside prior experience as a teaching intern and school sports coach.

I bring intrinsic motivation, the ability to work with minimal supervision, empathy in customer interactions, and a track record of high conversion rates and efficient call handling.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Citriques Telecoms

Jan 2024 - Dec 2025 (1 year 11 months)

Handled inbound and outbound calls for American clients, resolved service inquiries, created work orders, and entered customer data in real time to improve resolution rates.

Customer Service Sales Data Entry CRM Order Management

Teaching Intern

Pathfinders Senior Academy

Jan 2023 - Jan 2024 (1 year)

Delivered classroom instruction and administered coursework while adhering to syllabus and institutional requirements, supporting student progress and completion.