Mcmanuel Akpan
@mcmanuelakpan
Dedicated professional with expertise in customer service and operations.
NigeriaWhat I'm looking for
I am a dedicated professional with a diverse background in customer service, operations, and the arts. My journey began as a professional guitar player, where I honed my skills in performance and improvisation, providing a rhythmic foundation for various ensembles. This experience taught me the importance of precision and consistency, qualities that I carry into every role I undertake.
Transitioning into the corporate world, I served as a Virtual Assistant at Sage House, where I organized communication and managed schedules, ensuring smooth operations for my clients. My role as a Customer Service Representative at Decade Homes allowed me to develop marketing strategies that significantly increased sales and client engagement. Most recently, as the Head of Operations at Essence Gospel Records, I managed artist relations and content creation, further enhancing my organizational and leadership skills.
Experience
Work history, roles, and key accomplishments
Customer Sales Representative
Consumer Opportunities
Jan 2023 - Jan 2024 (1 year)
Provided product information, identified customer needs, addressed inquiries, and achieved sales targets. Utilized CRM software for managing leads and interactions.
Professional Guitar Player (Bass)
Self Employed
Provided rhythmic and harmonic foundation for bands, performed live shows and studio sessions, and improvised bass lines in various settings. Ensured timely attendance and maintained quality equipment.
Head of Operations
Essence Gospel Records
Feb 2021 - Jan 2023 (1 year 11 months)
Managed artist signing, handled data entry, content creation, and social media marketing. Ensured effective scheduling and posting of content.
Customer Service Representative/Assistant
Decade Homes
Jan 2020 - Jan 2022 (2 years)
Managed and marketed properties, developed marketing strategies, coordinated showings, and analyzed market trends. Assisted in training new agents to improve team performance.
Virtual Assistant
Sage House
Jan 2018 - Jan 2020 (1 year 11 months)
Organized communication, provided customer service, managed schedules, and maintained online records. Acted as the first point of contact for clients and ensured smooth operations.
Education
Degrees, certifications, and relevant coursework
Aleph Digital Academy
Communications and Networking
2022 -
Completed a program in Communications and Networking, enhancing skills in digital communication and network management.
University of Uyo
Bachelor of Science, Agricultural Engineering
2021 -
Grade: GPA
Studied Agricultural Engineering, focusing on the principles of engineering as applied to agricultural processes and systems.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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