Looking for a job

Mckena Fox

@mckenafox

Message

I resolve high-volume customer issues quickly while sustaining exceptional satisfaction.

Canada

Message

What I'm looking for

I'm looking for a customer support role where I can resolve complex member or customer issues, use CRM and analytical skills, and contribute to a high-quality service experience.

At Costco.com, I handled roughly 150 inbound member calls per day in a remote environment while maintaining a 4.9/5 customer satisfaction rating. I resolved order, billing, account, and product concerns with an average six-minute handle time.

I communicated calmly to de-escalate issues and drive first-call resolution. My experience also includes using Salesforce to track customer interactions, recommendations, and follow-ups at The Home Depot.

My finance and accounting background strengthens my approach to billing, reconciliation, reporting, and data-driven problem solving. At Anders CPA and Advisors, I managed accounts payable and receivable, reconciled 60+ corporate accounts, and automated Excel workflows.

I also conducted equity research and built DCF models for a $3.5M student-run portfolio, contributing to 2% outperformance versus the S&P 400.

Experience

Work history, roles, and key accomplishments

Current

Member Service Representative

Current

Costco Wholesale

Aug 2022 - Present (4 years 1 month)

Handled an average of 150 inbound member calls per day, maintaining a 4.9/5 customer satisfaction rating. Resolved order, billing, account, and product issues with an average call handle time of 6 minutes.

Customer Support CRM Salesforce Troubleshooting De escalation Remote Support

Lead Financial Analyst / Investment Analyst

Saluki Student Investment Fund

Jan 2020 - May 2022 (2 years 4 months)

Conducted equity research and built DCF valuation models for a student-run portfolio managing $3.5M in assets. Monitored macroeconomic trends to optimize asset allocation, contributing to 2% portfolio outperformance vs. the S&P 400.

Equity Research DCF Valuations Financial Modeling Macroeconomic Analysis Portfolio Management

Accounting Intern

PwC

May 2021 - Aug 2021 (3 months)

Helped with project management and studied local accounting rules and regulations.

Data Analysis Project Management Microsoft Office Excel

Accounting Intern

Anders CPAs + Advisors

Jan 2021 - Apr 2021 (3 months)

● Managed accounts payable/receivable, reducing billing discrepancies by 5% over 4 months
● Performed monthly bank reconciliations across 60+ corporate accounts and automated manual Excel workflows

Data Analysis Project Management Microsoft Office