Jose Muniz
@josemuniz
Experienced data analyst with a strong background in logistics.
CanadaWhat I'm looking for
I am a dedicated professional with over 10 years of experience in order fulfillment, logistics, and data analysis. My journey has equipped me with a robust skill set in various software applications, including SAP, Salesforce, and Power BI, which I have leveraged to enhance operational efficiency and drive business success.
In my most recent role as a Customer Support Associate at EcoVadis, I engage with customers to streamline the support process and ensure accurate data entry into our supplier database. Previously, as a Senior Account Manager at eCapital Freight Factoring, I successfully managed client funding and processed numerous invoices daily, demonstrating my ability to handle complex financial operations while maintaining compliance across multiple accounts.
Experience
Work history, roles, and key accomplishments
Customer Support Associate L1
EcoVadis
Mar 2023 - Present (2 years 4 months)
Engaged with customers via phone and email to assist in the customer support process, contacting internal and external stakeholders. Conducted internet research to validate companies’ registered information and inputted this data into the EV suppliers’ database.
Sr. Account Manager
eCapital Freight Factoring
Apr 2020 - Present (5 years 3 months)
Approved and managed client funding, processing 150 electronic invoices daily using Cadence and SAP. Successfully implemented risk identification and mitigation strategies, ensuring compliance for over 50 North American accounts.
Financial Service Representative
Gatestone & Co.
Dec 2019 - Present (5 years 7 months)
Negotiated and assisted customers with payment resolutions for multiple credit cards, performing financial assessments to place them in appropriate debt repayment programs. Conducted electronic payment transactions and negotiated payment arrangements within FDCPA guidelines.
Quality Assurance Analyst
Hewlett-Packard
Feb 2011 - Present (14 years 5 months)
Conducted comprehensive browser compatibility testing and validated data sets with SQL queries, ensuring 100% data accuracy. Automated test scenarios for cloud-based services, enhancing product quality and reducing manual error rates.
Education
Degrees, certifications, and relevant coursework
Unknown
Bachelor of Business, International Trade
2008 - 2012
Studied the fundamentals of business with a major in international trade. Gained knowledge in global commerce, trade policies, and international market dynamics.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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