Open to opportunities

Saadia Hossain

@saadiahossain

Message

Dedicated customer service representative with strong accounting skills.

Canada

Message

What I'm looking for

I am looking for a role that values dedication and offers opportunities for growth in customer service and accounting.

I am a responsible and dedicated professional with a strong background in customer service and accounting. My experience as a Customer Service Representative at I O Solutions has honed my ability to effectively resolve customer issues and explain billing and sales processes. I pride myself on my punctuality and interpersonal skills, which allow me to connect with clients and provide exceptional service.

Prior to my role at I O Solutions, I served as a Client Service Leader and Tax Pro at H & R Block, where I prepared tax returns and received multiple performance certificates for my outstanding work. My journey in accounting began as an Accounting Technician at Canway Traders, where I managed full-cycle accounts payable and receivable. I also have experience as an Accounting and Administrative Assistant, where I supported the CEO and prepared financial statements.

Experience

Work history, roles, and key accomplishments

CSR - Customer Service Representative

I O Solutions Contact Center Inc.

Jan 2022 - Dec 2023 (1 year 11 months)

Served as an inbound agent, handling customer inquiries and resolving issues efficiently. Provided clear explanations regarding billing and sales to ensure customer satisfaction.

Customer Service Inbound Problem Solving Billing Sales Support

CSL - Client Service Leader / Tax Pro

H & R Block

Jan 2016 - Dec 2020 (4 years 11 months)

Prepared tax returns for clients and managed various administrative tasks. Recognized for top performance, earning 6 distinction certificates in 2019.

Tax Preparation Administrative Support DT Max Customer Service

Accounting Technician

Canway Traders

Nov 2013 - Dec 2016 (3 years 1 month)

Managed full cycle accounts payable and accounts receivable processes. Reported directly to the company's CEO, ensuring accurate financial record-keeping.

Accounts Payable Accounts Receivable Financial Reporting Data Entry

Accounting and Administrative Assistant

CEO Inc.

Sep 2013 - Sep 2013 (0 months)

Provided comprehensive office support, including document preparation, filing, and correspondence. Coded and entered expense accounts into Sage and prepared financial statements.

Expense Management Financial Statements Bank Reconciliation

Education

Degrees, certifications, and relevant coursework

St.Pius Business Centre

Diploma of Vocational Studies, Administrative Assistant

Completed a Diploma of Vocational Studies, focusing on the essential skills required for an administrative assistant role. Gained proficiency in office support, document preparation, and handling correspondence.

Shadd Health & Business Centre

Diploma of Vocational Studies, Accounting

Obtained a Diploma of Vocational Studies in Accounting, covering fundamental accounting principles and practices. Developed skills in financial statement preparation, bank reconciliation, and managing accounts payable and receivable cycles.