Boris Ngabo

I’m a customer operations and finance support professional with experience across banking services, warranty operations, fraud handling, and high-volume customer environments. I’m known for managing digital workflows, resolving complex issues, and maintaining compliance in structured service environments.

In my recent role as a WarrantySupport Specialist – Volkswagen Canada, I managed warranty support cases through structured communication channels, resolved escalated customer issues using internal digital systems and documentation tools, and coordinated with multiple departments for accurate, timely follow-up.

Previously, I provided remote-style support for credit card accounts, billing issues, and customer inquiries at Capital One (Costco Program), including fraud alerts and dispute resolution under compliance processes. Earlier at Bell Canada, I handled digital customer inquiries, troubleshot technical and account-related problems, and collaborated with internal teams to improve resolution speed and service quality.